how to change previously changed time
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01-30-2024 12:53 PM
How can the time on a Catalog Task be changed if it was previously entered incorrectly?
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01-30-2024 12:59 PM - edited 01-30-2024 01:00 PM
depends on the field...which field are you referring to?
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02-12-2024 04:33 PM
Hello, I apologize for just now responding. We track time in an Incident and also in a Catalog Task, both field names are Time worked.
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02-13-2024 07:16 AM - edited 02-13-2024 07:20 AM
If you are using the OOB Time Worked table, you need to have write access to the task_time_worked table. Try navigating to task_time_worked.list and filter by the incident/task number.
If you are using the OOB field "Time Worked" on a task table, you just need to have write access to that field on the table for that record (incident?).
Hope this helps!
