Incident notification recipient list

[Zubair Alam]

Recipient List of an Incident assignment email notification is missing members who are part of the assignment group. 
Missing members have all of their notification settings intact. 

"Include members" check box is checked on the assignment group page.
Any clues why such email notification is not being received by few members of the group?

Thanks for your help. 

[_Gaurav]

Hi @Zubair Alam 

Make sure the users are active and their notification is enabled in the user table.

Please mark this as helpful if this resolves your query

Thanks!

[Zubair Alam]

Hi @_Gaurav : Thanks.  yes. Users are active and their notification is enabled. 

[_Gaurav]

Hi @Zubair Alam 
Can you share the configuration if possible?

[Zubair Alam]

Hi @_Gaurav