How to create a new asset substate

Jen8
Kilo Explorer

‎01-07-2022 12:21 AM

How do I create a new asset substate.  The available "substates" under the "state" retired does not have option that we would like to use in our company.  If this is possible what role would I require to carry this out.  Thanks

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Sanjeev Kumar1
Kilo Sage

‎01-07-2022 12:34 AM

Hi Jen,

you can edit or add substates.

see details at

https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/asset-management/task/t_SettingAssetStatesAndSubstates.html 

 

Thanks,

Sanjeev Kumar

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Jen8
Kilo Explorer

‎01-07-2022 12:52 AM

Thank you for the quick reply.  What I was after was to create more substates in addition to the ones that are already there.  Thanks

 

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Sagar Ahire1
Giga Expert
In response to Jen8

‎01-07-2022 01:32 AM

This is something that a System Admin performs.

 

  1. Select the State for which you want to add a Substate,e.g In stock.
  2. Right-click the label for Substate and Personalize Choices.
  3. Notice only the Substates for In stock display. Add your new Substate. It will only be available as an option when In stock is selected.
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