Hi, I have requirement in my project to merge duplicate CI and copy the attributes of one to another and mark the other CI operational status as non -operational. I am trying to use the OOB functionally by using the Merge CI UI action but the issu...
Which one of the following statements describes the contents of the CMDB? >The CMDB Contains ITIL process data pertaining to configuration items. >The CMDB contain data about tangible and intangible business assets > The CMDB achives all service mana...
Dear all, Does anyone could clarify the difference between service now portal SP and ESS ? When ESS is used compare to SP ?Why ESS interface different from Sp ? Thanks for those clarification regards
Hi all, We are going to decommission our current subproduction instances as we're moving to our new instances in a couple of months. I'd like to pick some ideas on some plans how to decommission an instance - some strategies with processes, users bef...
Hi All, I have created a new service portal page (London instanz) which is showing a table. I use the widget "Data Table from Instance Definition". ( a copy oft that) I want to achive that the heading text is also in color black. How can achive ...
I found a workaround but not sure how to apply it, where should i add this script.Please guide me. $j("form").bind("keypress", function (e) { if (e.keyCode == 13) { e.preventDefault(); }}); https://community.servicenow.com/commu...
HI, We are on London. We have knowledge articles we need to have a specific background color for. We add the HTML tag <body style="background-color:blue;"> to the source code of the article. Once we save the HTML is stripped out. How do we change t...
Hi Community, I've been at this for quite a while to figure out the cause. I've built a Record Producer which is supposed to create a request IF AND ONLY IF the record submitted is valid. This Validation happens by using an external system so i have...
Hey Community, Was wondering if someone could assist me in my travels through the SN universe. Currently email responses only either reject if reject is clicked or if they respond with text and dont hit approve/reject. Approvals process only if acc...
Hi, For a requirement, we changed the field type of Description from String to html and used for few days. But now we decided to change it back to String type. The problem here is when we changed back to String, we see some tags in the existing recor...
Hi all, I have been requested by the customer's security team to provide Servicenow architecture in a security perspective. Customer wants to ensure his data is private. By private he is planning to encrypt it himself or manage the encryption keys to...
Hi I want to know where this function script is available. This function is working and getting contracts also, but I need to update that script. searched in script includes, not available please help to find that script Thanks Narsi
Is there a way to capture/insert the Inbound REST transaction immediately into a custom table when it gets invoked... I would rather have everything in one table to look at and report, than going to the Node log File or Browser to search for transact...
I am new to Servicenow so please forgive my lack of knowledge/terminology. In the Enterprise CMDB Dashboard my AD/DC servers are not showing up after discovery in the Infrastructure/Directory Servers. I have a few others that do not show up as well s...
We are on Jakarta, and using versioning for knowledge articles. My concern is if we send a link to an article, and then it is superseded by a newer major version, the link is still to the older version. Is there a way to use a link that will auto...
