I have created a catalog item that allows users to deactive records in a table (a user defined table that contains a list of file sources). It presents a list collector that contains active values from the table, the user can then move values to the ...
Hello All,I believe I am trying to do something fairly simple but as I am new to ServiceNow I am getting myself in a tangle here.So in my Requested Item I have a field called 'Configuration item' I would like to auto populate this from when a user co...
Is there a table in KM v3 and KM v2 that can help provide a report on how many times an attachment to an article has been downloaded?
Hello All,We are currently looking for the best way of doing this and I wasn't sure if anyone could help.We have created a number of catalogue items which we require an awaiting customer stage or status just incase we need further information from a ...
Hi all,We are building our Service Catalog but when we submit a request, the 'Requested for' field on the Request defaults to the persons name who logged the request. We would like to be able to submit requests on behalf of others. We created a Varia...
i don't see publish,checkout options for workflow even i am the admin
I need to define the workflow for 'if' condition when user selected "Yes" or "No" Example : If user needs PC and he/she selects "YES" workflow goes to next level and selected "NO" workflow has to completed. Can any one help me for the workflow and sc...
We have a Lookup select box that contains long list of customer ID s. Due to this one that form takes around 2 minutes to load/refresh it self. Please give me some advice to speedup this process.PS: We cant use any reference because it has a "onChang...
Greetings,I am working on setting up Discovery as a proof of concept in our environment, which is domain separated.I have configured the MIDServer, which is up and validated in my instance. I am now encountering an issue when I attempt to have the MI...
Obviously change it to Non-Operational and Retired but what other information should be cleared out, if any? Should Decommission be added to the name of the device?I would like to know what others are doing for their process.Thanks, Juli
How do I get this view of Service Catalog, with Items being displayed on the main page under category as shown below:
Are bundles still a legacy item in ServiceNow? Has anything changed since Eureka? I am struggling to see the purpose they serve as it pertains to ordering a bundle from the Service Catalog. It does not list the components on the item when you order a...
I have created a catalog item and specified the availability for a specific role and a specific group (as shown in screen shot below). The itil group restriction works fine, but the Available for group is not. I have users in the Change Request Cre...
Hi All,After adding a catalog item in cart, how many days does it remains in the cart?
We have 'VDI' business services and all CI's and all CI relationship related to this services. I need to get the Correct query REST API for this service 'VDI' , so that all CIs & relationship (cmdb_ci and cmdb_rel_ci) for service will be linked to 3r...