Our email inbound action is taking longer time to process the emails. We raised a vendor ticket INT4022009 and please find the vendor feedback as mentioned below. As the there are many ways in how you could write an inbound action, there is no sing...
We are working with a few issues which Stem from the synchronization of user records between Active Directory and ServiceNow. We need to know where we can access the user provisioning logs to further investigate these issues.
Hi, I have a scenario here where:The approver was manually added in the related list using the edit button then approved the request but the approval activity in workflow was not approved.I added Itil user the approve the request.But when I try to ap...
We've successfully discovered vCenter within our firewall, now trying to do the same over a firewall. We requested to have several ports opened, however, Discovery is still failing. In the ECC queue, we see this and I need help interpreting what it m...
I'm generally curious as to the community's opinion on keeping historical information about previously imaged server and computer class CI records in the cmdb for an accurate representation on the use of an asset for an organization. Or whether it ...
It seems that scripts in my Production instance are run in 'Strict Mode' but those run in my sub-production instances do not. The reason for this assessment is that I've experienced a couple of issues where a Workflow script activity worked fine dur...
Hi All,I am facing a strange issue , I have written request.update() in mentioned code , It creating a new record rather than updating the matching record.I have enabled debug log and checked this is creating a new record where the new record's statu...
After upgrading to Istanbul, when a user clicks on a link to a KB article and they are not logged, rather than get redirected to login and then the KB page, the user gets the message 'Knowledge record not found'. This happens for all users.The URL ...
Hi Community Our user is controlled by various roles, and planning to input the data by using import set, but we would like to them to choose only their related import set table from [Existing table]field, due to avoid importing the wrong data. Are ...
Hi, I want a link on my menu section and menu item which should redirect to another portal from service portal. e.g- If I click the link on a menu section available on service portal xxx.service-now.com/sp. it should redirect to xxx.service-now.com/y...
Hi Community, How do I change the "Delete this record?" message that displays when deleting a record. I need to change it for a table that resides outside the global application. Any help would be much appreciated.
Hi all,Using the Data Table From URL Definition widget in the Service Portal that comes with Helsinki. Cloned it so that I could make it work for me. I added the table name (cases) and added the fields I wanted to see. That however doesn't seem...
Do anyone know, how to use in CSRF token in processor.I have created processor & I want to explore *CSRF protect* option.If I make it active, how it will be called, I am not finding any help in servicenow docs, or any online postsHere is what I check...
Hello, We have created a UI Action for Complete Task Button In Native Platform To Complete task and redirect back to list view of records, In UI Action as shown in attachment We have URL Of Native to redirect to list view, I need to have same functio...
When adding security_admin role to a user, one must elevate his security privilege. How does this validation work? Does any business rule control this? In London, we are getting error - 'User admin without admin/security_admin role is not allowed to ...
