how to create multiple tickets on the basis of values chosen on list collector
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‎05-23-2016 11:42 AM
i have a requirement to create a catalog item.There is 1 variable named as Meeting room.User should be able to select multiple room.
And each room chosen should create one request that should be assigned to related group.
I have proceeded with variable meeting room as 'list collector'type.This can enable user to choose multiple rooms.
But i am still wondering how to achieve this request creation thing in workflow.
Can anyone help me in this?
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‎05-23-2016 12:30 PM
To do so you would need to use a Order Guide.
For an example, you can use what is done with software inside "Request Developer Project Equipement" default order guide.
So you would create a catalog item for each of your rooms.
Then you could use this article to filter the list as List Collector as no options to filter by default : Changing the Filter of a List Collector Variable via Client Script - ServiceNow Guru
So you would probably create a new field on sc_cat_item to allow you to identify your room cat item. Then you could filter using that.
This is if you want to have one request with multiple rooms. And it allows configuration of each room, lets say a specific rooms would have a different workflow which requires and approval while others don't.