Hi, all We are using a write ACL script to allow some users/roles to edit records in certain status.When users passed all the condition check and the answer returned true, they can edit the form. However, all the users, including admin, cannot add or...
Hi all,I am trying to implement OAuth2 authentication for my API to connect to Service Now. It is connecting to Service Now using a Web Client. The API is registered as a OAuth application in Service Now and they have provided me the credentials. Si...
HI allI am trying to use the Microsoft Active directory v2 spoke - Action Add User to GroupsOur catalog form currently allows user to be added to single group only and has a variable called Groupname (allows only one group selection) In the flow des...
When I started building apps on ServiceNow, I did what most of us do.I opened up a Business Rule…typed out a GlideRecord…and maybe threw in a g_form.setValue() if I was feeling fancy.It worked.Until it didn’t. As my app grew, so did the mess.I had du...
Normally on service portal when clicked on VA icon, VA chat gets open upside. I want to work on scenario when VA icon is located on TOP RIGHT corner and then we have to open VA chat DOWNSIDE>
Hi, I have created a new catalog item where one of the variable items is mandatory (Select CI - referencing from cmdb_ci) whenever a user is raising the catalog. When the catalog is submitted, I would require the field "Affected CI" in the RITM to b...
Hi, There is a single ServiceNow instance "A" which is used by 2 companies ( X & Y) who are partners. Now the requirement is to create a new ServiceNow instance "B" such that instance A is being used by company X and instance B is being used by compa...
Hi Experts,My MRVS sections not visible in Request Item Variables section catalog tasks, the catalog tasks are creating through flow designer.Please help me out in this blocker.Thanks in advance.
Hello community, After the upgrade to Yokohama, we are getting disconnected from the instance after 2-5 minutes of inactivity. We login in using /login.do and we have also added the MFA as extra security. This was not happening before. Can you please...
Hi Experts,My MRVS sections not visible in Request Item Variables section catalog tasks, the catalog tasks are creating through flow designer.Please help me out in this blocker.Thanks in advance.
Hi, I have an action bar "Approve" component in Workspace that is not working. I have checked in my PDI which is OOB and its working fine. I have already compared both this instance and in my PDI all the possible components and they are all similar b...
Hi, I wonder how to change author to several knowledge articles without having to do it one by one? Can this be done without customization? I found how to change author on a single article, by adding the author field to the knowledge form (https://hi...
I know there are system properties to control idle chat timeout, referred below community threadUnderstanding Virtual Assistant Timeout Settings and ServiceNow documentation Controlling idle live chat sessions But in my case we are using different ch...
Hi Community, I have tried to overwrite the default global delete form button without luck. In a scoped application I'm using 'sysverb_delete' on a UI Action to change the button, and that part works fine (see screenshot). In terms of functionality...
In one of my order guides, I am using Rule Base to set an Item Variable in a catalog item. If the Item Variable is a text field, reference field, or Select box, I can set the value, (first screenshot). But if the Item Variable is a checkbox, I canno...
