SLA Clock
A manager was asking me if the SLA clock stops at midnight. I wasn't too sure of an answer.
Forum Posts
Resolved! email script in email template
When I'm trying to use my email script in email templateI'm getting Following variables are not valid or defined: ${mail_script:missing_fields_data}Error MessageInvalid updatecan I know the reason for this Thank you
Meta field + Keywords for catalog items and Knowledge articles in AI search
Hi is it possible to include meta tags and keywords that are used in catalog items and knowledge articles in AI search?
Task Intelligence not Predicting Cell Values
I have trained the ML to predict Category fiield and it is available out of box in ServiceNow however, after deploying the solution and creating a new incident from Service Operations Workspace, the Category field is not auto-populated.
Hidding Variables in the TASK form
I have a record producer which output a task. There a 40+ variables which I filter using UI Policies depending on some questions the user answers. The user may only fill 10 of them in the initial form. When they hit 'Submit', all 40+ variables are li...
Hide PDF file type option from Export Button within Workspace.
To hide the PDF dropdown option from the 'File type' selection in an Export button within your Workspace list component.
AI search portal not visible on the portal
I have enabled or checked the the AI search box on the portal form but from the front end of the service portal am not able to see the AI search profile it uses the old search methodI have also cloned the AI search profile with the existing for my n...
Resolved! Unable to see gear icon in the banner on my Personal Development Instance (San Diego)
Brutal honesty, I did not look for it until I needed to debug a client script. Where's my gear icon? I need to turn enable the debugging tools JavaScript Log and Field Watcher: Option to display the JavaScript log and field watcher. docs says it sh...
How can we sync Logic monitor dashboard shared widget URL with ServiceNow dashboard
We have a requirement to replicate all Logic Monitor dashboard report with in ServiceNow dashboard.When checked with Logic Monitor team they share a report widget URL and have asked to add this URL in ServiceNow dashboard to view logicmonitor reports...
Request to correct name on Webassessor account for CSA/CAD exam – edit option locked
Hello,I mistakenly entered my first name as the last name and last name as the first name while creating my Webassessor account. Unfortunately, I’ve noticed that the edit option for the name fields is locked, and I am unable to make the correction my...
How to Compare Date/Time Field with Current Time in Flow Designer?
Hello Team, How can I check if a Date/Time field is equal to the current date&time in Flow Designer? I’m working with Workflow Studio (Flows) and need to compare a Date/Time field with the current date&time. I want to execute actions based on whether...
Resolved! Sample training data for Predictive Intelligence
Where can I find the sample training incident data (10K+) for Predictive Intelligence?
Custom Role with All admin Access except delete operation
Hey community, Is it possible to create a custom role that has the same privileges as the Admin role but restricts the ability to delete data from any tables?If I create a custom role that includes the Admin role, it inherits full admin privileges. A...
How to enter Meta field in a KBA
Hello,When creating a new KB article, we can enter meta(s) at the end of the article.However I cannot find "what separator to use between them"?Is it a space, a comma, a semi-colon, a new line...? Thanks
Allow users to provide feedback directly from an email notification
Hello Team, I have a requirement where users should be able to provide feedback directly from an email notification. The email should contain links (such as emojis) that, when clicked, immediately submit a response to the associated feedback survey.I...
