How to display the email ID instead of name in the input field?

[2022_ServiceNow]

Hello everyone!

How can I display the 'Email ID' in the input field instead of 'Name'?

• I have used list collector variable type in the catalog form.
• The data is from the table that I have created.

Regards,

Priya

[Musab Rasheed · Accepted solution]

Hello,

For that to happen you have to change 'Display' value to true for email field and display value to false for Name field in sys_user table, Generally this is not recommended since changes will be reflected in all places hence .you have to control this with 'Display' value only. You should drop this idea.

Please hit like and mark my response as correct if that helps

Regards

[2022_ServiceNow]

Hi,

Can you please let me know where should we make this change 'Display value for email true'?

Regards,

Priya

[Musab Rasheed]

Priya, you have to change display value of the field by going to sys_user table dictionary, Generally this is not recommended as changes will be reflected everywhere.

How to change display value ?

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/field-administration/task/t_SelectTheDisplayValue.html

Please mark my answer as correct and close the thread.

Regards

[2022_ServiceNow]

Hi Rasheed,

Thank you for the response.

When I asked my senior, this is what they said, 'you need to manage it via automation script by doing dot walking, instead of asking only email based on user record you can pull the email id of user.. it is based on the catalog item execution'

How can we achieve this?