how to display the stages for the request in service portal after submitting the record producer

[kalyani23]

Hi, i have a requirement , in which i need to display stages of the request in summary page of portal after submitting the record producer. please provide solution for enabling this.

Regards, 

Kalyani

[Community Alums]

Hi @Kalyani ,

There is a widget called "requested items". Now, clone this so you can edit it.

To get it to work you only need to change a single line. Then you might want to change some titles etc as well. but the functionality is there.

So after you cloned you only need to change the code on line 10. Here you can see i change it from "request" to "sys_id".

Now if you take that widget and put it in the ticket page it looks like this:

And it autohides if there isn't a stage to show:

Now I haven't gone through all the code or extensive testing to make sure there isn't any loop holes. But I don't there there are, thou I still recommend to test it a bit more before throwing it into production.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[kalyani23]

Hi Sandeep, 

im trying this, but stages is still not getting displayed, i have not  worked much on pages, widgets, can u guide me to achieve this requirement.

thanks & regards, 

Kalyani

[MADHU-THE-ROOK]

Very Fine brother , It worked very well for me.