How to trigger a approval notification on record producer ?

Rajyalakshmi
Tera Contributor

1.I have created a record producer on Demand table.

2.Created a producer variable of type select box"Request Type" -Service catalog,Incident,Change.

3.When Request type is Service catalog i need to send approval notification to Catalog owner .

Catalog owner list is also a variable in the record producer.

 

please help how i can trigger approval notification for this case ?

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Rajyalakshmi 

you cannot have approvals on Record producer.

You can have a flow triggered when Demand is inserted and then Grab the variable value and then use "Ask for Approval" flow action

It's similar to how Service Catalog flow works.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Rajyalakshmi 

you cannot have approvals on Record producer.

You can have a flow triggered when Demand is inserted and then Grab the variable value and then use "Ask for Approval" flow action

It's similar to how Service Catalog flow works.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Uncle Rob
Kilo Patron

Catalog Items and Record Producers have two different approaches to flow

Catalog Item:  "I want to run a flow"
Record Producer:  "I want to create a record.  Any flow that results from that is due to that record creation"