ATF-How can we open any specific record from list.

Vedika Benadkar
Tera Contributor

Hi

I am trying to open second record from RITM list.

I use Record Querry in first step. I get 2 records(RITMs).I want to open one specific RITM from this result.

If I try with Open existing Record with Above result in data picker, it only allows to select first record.

Is there any way to select second record and open it?

 

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@Vedika Benadkar 

that's correct you can select only 1 record using Open existing Record step

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

priceless
Tera Expert

@Vedika Benadkar 

You need to provide proper specific condition in Record Query action step. Then in next action you will be able to find your desired result in Open an existing record Step (mention the Record query) step.

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Vedika Benadkar 

 

As per Query record, you can open 1 record at time.

 

Please mark this response as correct or helpful or the solution accepted if it assisted you with your question.

Regards
Atul G.
Learn N Grow With Atul G

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Shaqeel
Mega Sage

Hi @Vedika Benadkar ,

 

If you use Open existing record, it will just open one RITM record.

You can use Record Query to validate the 2 RITM using appropriate filters and to open the specific RITM you can use Open Existing Form.

 

Regrds

Shaqeel 


***********************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

***********************************************************************************************************************





Regards

Shaqeel