How to get rid of Request automatically approved for total price <= $1000

[Rohan12]

Hi,

I have a generic catalog item to receive Suggestions from users. There's no price no approval to it. But I am getting following in the additional comments

Request automatically approved for total price <= $1000

I am not using OOB workflow and the workflow in use does not have automatic approval activity. How can this be ignored for particular item.

[Mark Roethof]

If you need any further help on this, let me know.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Maryna K]

Hi everyone,  in case this helps someone, I did it like this:

1. Open the wf_activity.list.

2. Locate the workflow activity named "Automatic approval".

3. In the Form Layout, add the Variables field to the table to view the relevant setting.

4. In the Value section, remove the text:
   "Set these values: Additional comments: Request automatically approved for total price <= $1000".

If this was helpful, please mark this comment as helpful!

[mrobins100]

Hello,

I am new to ServiceNow. I have built some Catalog Item workflows that utilize Approvals with Request Items and have not had many issues with them. However, I am working on a new one, and when testing, the Approvals are getting automatically approved.
To find the root cause, I have submitted other Catalog Items with Approvals in the workflows, and those were not automatically approved.
None of my catalog items have prices defined.

Any help in finding the reason would be greatly appreciated.