How to get Service Portal Index?

lisawhimperley · ‎05-03-2018

I have just activated the 'ServiceNow Portal Designer', I have selected Designer from the below screenshot:

I have noticed from the choices I am missing the Service Portal Index option which was available in my developer instance, do I need to activate another plugin for this please?

Thanks,

Lisa

Tom Alday · ‎05-03-2018

I don't think you've activated the right plugins. You should have several other portals available. Have you activated the plugin called "Service Portal for Enterprise Service Management"? That is the main portal plugin

View solution in original post

Chuck Tomasi · ‎05-03-2018

If you are looking for the index page, just type index in the search and you'll find it.

lisawhimperley · ‎05-03-2018

Thanks Chuck for your reply, I tried this and got nothing back:

Chuck Tomasi · ‎05-03-2018

If it doesn't show up there, check Service Portal> Pages and use a filter to look for the ID is index.

If it's not there, then someone may have deleted it. 😞

lisawhimperley · ‎05-03-2018

Hi Chuck,

It isn't there... I am the only one configuring this and I activated this about an hour ago and have not deleted anything as of yet. Seems to me there may be an activation issue!

I will raise this with the HI portal.

Thanks!