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KB articles stuck in review

We recently switched from the knowledge instant publish workflow to the knowledge - approval publish workflow.   As a result, we have some articles stuck in a "Review" state with no approvals to publish the article. I can edit the workflow state from...

Resolved! Where to check deleted ACLs? Is it even possible?

Hello Experts, I'm trying to identify if particular ACL was deleted, but unfortunately, I cannot find a place that would store information about deleted ACLs. I tried to check sys_audit and sys_audit_delete, but no luck there. And this was not part o...

Community Alums by Community Alums  
  • 2100 Views
  • 6 replies
  • 2 helpfuls

Showing Relationships in Service Portal

We are trying to view the related lists generated by relationship records on the form on the service portal. It appears that OOTB only links to related lists that are specific record references are shown. We managed to configure a related list widget...

alimaxi29 by Giga Contributor
  • 1407 Views
  • 3 replies
  • 1 helpfuls

Resolved! Update set log

Hello, can i able to track my logs  like when xx update set exported and all log Kindly share the points   Thanks, Aravind.E

Aravind31 by Mega Expert
  • 3670 Views
  • 7 replies
  • 0 helpfuls

How to clone a Header Menu in Service Portal

I have been though several articles regarding the Header Menu cloning issues. Some of them reference a GitHub link for steps to overcome the issue, but the link does not work .Can somebody please share the steps or a working link to clone a Header Me...

rocktheboat by Giga Contributor
  • 3354 Views
  • 4 replies
  • 0 helpfuls

making variables read only using ACL

HiI thought this should be a straight forward question but I haven't been able to find a decent answer.We have variables inherited from the Catalog Item visible on the Request Item. Some of those are read-only others are not. This is controlled throu...

pmelmoth by Kilo Contributor
  • 3398 Views
  • 6 replies
  • 2 helpfuls