I have one knowledge base with ~8 categories. Each category has a couple subcategories. When I click on the knowledge base on service portal, it displays the 8 categories but not the subcategories related to those. Is it possible to display these? Ma...
Hello, I'd like to share the following code snipped. Since i could help myself with it it is more a information than anything else really. The following needs to be done: Within a loop over 12 iterations aggregate the amount of records within a m...
When I go look at the logs for knowledge searches, it is showing all knowledge searches - including automatic knowledge searches that are initiated when a user is typing the short description into an incident ticket. How can I distinguish between k...
We are creating a Service Catalog which will be presented to users through Service Portal. When a user fills out a request through Service Portal, the Variables from the Service Catalog are presented in the Requested Item (RITM) record (under "Vari...
We added a custom page to our CSM portal that holds on to a few of our reports in hopes our contacts can see it. When they view the form, they get the "data is restricted" error. The thing is, the reports are based on tables they do have access to (a...
I have activated the Knowledge Management Advanced plugin and Knowledge Management Service Portal plugin. I have also confirmed the the properties for subscription have been set. There are: Enable subscribe feature for KM [glide.knowman.enable_km_sub...
How can I set the Status of CIs created by Discovery on Insert? The CIs created by other sources should remain unaffected.
How can you force a record to load in a specific domain? There is a sys_domain field on the record I am looking at and I can update the value using a display business rule or client script but it's not loading the correct view of the form until after...
I set up an SLA on a Request (sc_request). That's great and all but what field do I use to display the SLA on the Request form? From searching SLA Due is no longer used so what is the field to use.
It doesn't seem possible to embed an mp4 file in a knowledge article. Ideally I'd like to store the mp4 in the Video Library and play it in a knowledge article.Can someone a) tell me I'm wrong and how to do it or b) why this is the case.Thanks!Step...
How to remove Subscribe option from Knowledge Homepage for Knowledge Base.
Hi All,I have knowledge article which got retired due to no response from the approver for 30 days, I have that knowledge articles to get activated back,someone please help on this will really be appreciated
I activated the Internationalization Plugin and Spanish. I followed the steps provided below, but the articles are not translating. In fact, the text box is blank unless i copy and paste the data into the article. Is there something else that m...
Did you know?Did you know that Service Catalog and Knowledge Base applications share a feature called User Criteria?User Criteria allow administrators to control access to content in a service catalog or a knowledge base.Administrators can create Use...
I have one question related with UI Policy (in case of Extended tables) I have extended one table eg resource_plan and new table is ext_resource_plan, here by default the inherited is set to false in UI policy, so i need to make a copy of those UI po...