Hello everyone, I have a technical question related to the VPN which I want to make sure of it. If we set up a VPN connection between the customer’s network and the ServiceNow instance, will this cause the users to not be able to access the insta...
I see duplicate numbers issue in our instances. SNOW suggested me to add a before/insert Business rule. https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/field-administration/concept/c_EnforcingUniqueNumbering.html I ...
I have a very simple script include and I can't get the gs.log to work so I'm not even sure if it's being called correctly. Below is the script include named cab with function cabCheck. In the report I am calling this using javascript: new cab().c...
From within the Service Portal, if I click on Requests from the top nav bar and select 'View all requests,' I am taken to the request page that displays my open incidents and requests. Currently, the 'My Incidents' section sorts by the sys_updated_...
I am having a problem importing a CSV file using sys_import.do where it appears that the import process isn't recognising the field delimiter. Instead I'm getting the error message: data contains 1 columns, expected 4 The strange thing is that if I t...
I am not a Service Now administrator, but I am the Knowledge Administrator. I am trying to figure out how to make the user criteria work in my environment and am running into some trouble understanding how the user criteria settings in a knowledge b...
Hi all, There are few records were ignored with these comments " No field values changed " and "row transform ignored by on before script " after importing data for a custom table. Please any guide me on this issue. Thanks, Sujith
Hi All, Having some simple issues with my workflow and wondered this is working by design, something I've done wrong, or is a bug in the system. I have a simple workflow to generate 2 approval records, request manager approval (via script) and then ...
What is the difference between Groups in User Administration and Groups (Users and Groups) in System Security??
Hi All, We have import data in to our database, there are few records were ignored with this message " Invalid map target u_active does not exist in table ( xxx-table) " . plz help Thanks, sujitha
I'm encountering some strange errors using the Automated Test Framework. On certain client-side test steps, I keep getting this error: “This step failed because a client-side Javascript error was detected on the page being tested. See the logs and sc...
I have a instance with link widget in portal, when I click on it, it will open an external link in new window/tab. This is working fine. But I would like to open that in a popup window NOT as a new window with menus etc. I know it's easy if it is in ...
I was told previously that best practice is to limit the number of top-level categories to 3 (subcategories are unlimited). I don't see any documentation around that so I'm wondering if that is (still) accurate.
I am not able get information regarding how to call Outbound REST message from widget Please help
I am trying to follow the instructions on https://docs.servicenow.com/bundle/helsinki-platform-administration/page/administer/encryption/task/t_EncryptionContextSetup.html but there appears to be some important information missing from this. I have:>...
