How to hide "Add attachments" button in a particular catalog item in Service Portal

[AW1]

Need hide "Add attachments" button for a particular item, not on all widgets, in Service Portal. How can it be done?

[Mark Roethof · Accepted solution]

Hi there,

Since Madrid, there's out-of-the-box functionality for this: a checkbox on the Catalog Item to hide the attachment.
See this article for detailed explanation.
Service Portal Catalog Items: Hide Attachment / Mandatory Attachment [Madrid]

Madrid checkboxes

Be aware:
For some this doesn't work. Why? Because they cloned the SC Catalog Item widget or are using an older widget. If you cloned the widget, the improvements made by ServiceNow are obviously not in your cloned versin.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[AW1]

Somehow this does not work on our instances, not sure why.

[Mark Roethof]

Are you using the out-of-the-box widget or a cloned older version? Which might be pre-Madrid?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list

[AW1]

Very helpful! Thank you very much

[Sujata Awale]

It worked for me. Thank you!