How to hide watermarks on emails

[sath]

Hi,

I need to hide watermarks on emails and came across the below article. Set the property "glide.email.watermark.visible" to false, but I still see them on emails. Please assist.

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/notification...

[GlideFather]

Hi @sath,

after you set the property to false, how did you verify - you checked from the email logs or review a real email sent from ServiceNow in your email client (e.g. Outlook or Apple Mail)?

I do not have any available instance where to replicate this at the moment.

[GlideFather]

@sath 

In regards to the property glide.email.watermark.visible,  I found following:

Indicates whether the watermark in email notifications is visible (true) or is wrapped in a hidden div tag (false).

Note: Email clients that use the plain text version of the email show the watermark.

• Type: true | false
• Default value: false
• Location: System Property [sys_properties] table

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/reference-page...

[sath]

Hi Kamil, I tested for the watermark by sending real email from our test instance to email client.

All of our notifications are using HTML and plain text content type

 

[GlideFather]

@sath and what about the Omit watermark checkbox?

Omit means leave out, it could be it