How to load iframe on Agent workspace?

[abhishekte]

Hi Experts,

I am trying to load iframe in agent workspace forms but no luck so far. Does anyone have experience in doing the same?

Thanks

Abhishek

[Satish Babu]

Hi Abhishek,

I don't think Iframe is supported in WorkSpace.

Thanks,

Satish

[Satish Babu]

See if this KB article Helps :

https://hi.service-now.com/kb_view.do?sysparm_article=KB0713119

[abhishekte]

Hi Satish- Thanks for your response- Is there any alternative to open external website via popup if i frame wouldnt be possible?

Thanks

Abhishek 

[Satish Babu]

Hi Abhishek,

Sorry for the delay in respose, here are some of the options I believe that can help.

1) If all that you want is to open an External Site, then just build an UI Action that shows up on list or Form.

2) If your in Orlando Version: Check these K20 Sessions that should help in building the custom components and use it in the Agent work Space.

K20 sessions about workspace components:

• Building awesome UX with the Now experience components (THS2885)
• Building components with the Now Experience UI framework (THS2903)

Thanks,

Satish