Resolved! Service Portal Personas
Is there a way to set a persona for the service portal? (Role/persona-driven – i.e. show only relevant content for each persona)
Forum Posts
Resolved! ATF Click a UI Action fails
I'm experiencing errors when run Click a UI Action in a ATF test. I have tried to recreate the step but without success. Anyone have any idea why i'm getting the following error: This step failed because the client error 'Error: [$parse:syntax] http:...
Flow Designer For Each loop using GlideAggregate issues
I built a workflow using Flow Designer. I ran into an issue when I implemented a For Each loop on an object returned by a Script Action. The For Each iterates through the list of records, but I cannot pull any field values from any of the records in ...
CMDB query builder how to update Connection Properties?
When you add two classes to the canvas and draw a connection between them you get two relationships option in the Connection Properties, one for each direction (upstream vs downstream).Can someone tell me what drives the available relationships in th...
Resolved! Workflow Join Activity - Need to force complete
Hello, There is an issue with some request items we have in our system. The workflow has a join activity which is stuck in 'Running'. The reason it is stuck in 'Running' is because it has two activities merging into it, but only one or the other will...
Help understanding ownership groups?
I'm trying to understand how to utilize ownership groups. We are on the Madrid version of knowledge. Our organization has a lot of people moving around, so sometimes authors leave and articles become neglected. I was hoping that we could have ownersh...
Expanding nested categories in Service Portal by default
On our Service Portal I have a requirement that Nested categories be expanded by default So that you do NOT have to click the little folder icon to expand the sub categories.Has anyone been able to figure this out?
Studio is hanging on the "Loading" window after I select my application
Just like the title suggests, I am unable to get into studio because it won't load. Haven't had this problem at all, just seems to have started today.Any suggestions?
change request approval skipped
Had a couple of change request tickets reported to me as having skipped through Approval workflow, state goes from New to Scheduled. Investigating I found that in both cases the Approval task had resulted in "skipped" but dont know the cause. And in ...
Resolved! Create Incident form on Service Portal shown twice?
Hi all, a customer of mine has a problem with the Create Incident Catalog Item in the Service Portal. THe Incident form from the record producer is show twice. Anyone any idea? Funny thing is, it works correctly on the DEV Instance, but not on TEST ...
How to Auto populate currency symbol's from one Field to another field
Hi All, If user select any of the currency symbol for the field "Budget Amount " then automatically the fields which are marked in blue colour should change the currency symbols (for eg : If we change Dollar to CHF then automatically the other three ...
Testing List View visible columns in ATF?
Anyone know how we can verify the default columns in a list view from ATF? I didn't see anything out of the box, but I'm imagining there must be a table that has that definition that we can do a query against... Ideas?
Knowledge Portal - Nested Subcategories
The plugin Knowledge Management - Service Portal allows for multiple knowledge bases. On the search result page the Knowledge Field Facet lists all categories in a flat view. Is it possible to have subcategories shown in a tree/nested view? There are...
Resolved! How do you cancel your query when the transaction is long running.
How do you cancel your query when the transaction is long running. I don't see the cancel button as well.
Resolved! MID Servers stuck upgrading from New York Patch1-Hotfix1a to Patch4-Hotfix1
Hi all, I was hoping someone might have a better idea where to look as I'm relatively new to ServiceNow and not really sure what else to check: Our instance was recently updated to New York Patch 4-Hotfix 1 and thus our MID Servers also attempted to ...
