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Error of LDAP connection when use SSL certificate

Hi guys! We use SN v. Madrid on premise. I copied PROD instance for developer tasks. It was new DEV. Also we had old DEV.On PROD we used LDAP with SSL certificate. On PROD and on old DEV instances all correct still working. But on new DEV (which was ...

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Archi by Kilo Expert
  • 2466 Views
  • 5 replies
  • 0 helpfuls

Resolved! ACL on parent and child table work

Hi Please let me confirm how acl rules work configured on parent and child tables. There is a create acl rule (A) on the parent table which requires 'parent table user role' and there is another rule (B) on the child one which requires 'child table u...

Kohei4 by Giga Expert
  • 7198 Views
  • 10 replies
  • 2 helpfuls

Resolved! Next Button (Order Guides)

After a recent upgrade to New York all the Order guides in the Service Portal fail to proceed to the next screen when selecting the next button. Any ideas why this is occurring? When the mandatory fields are empty the button can not be selected but o...

Business Rule Transform synchronously

Hi All ,  I am getting below error, when trying to create incident via Perl script from background.  Operation against file 'incident' was aborted by Business Rule 'Transform synchronously^e60f95b719bbdd004a40498d3eac5232'. Business Rule Stack:Transf...

surabt by Kilo Explorer
  • 2553 Views
  • 2 replies
  • 0 helpfuls

OOTB Admin User best practice

Hi, What would be best practice for OOTB admin user? I have read that it's recommended to disable or rename it after manage to login and create new users. Also what about best practice for admin role user in general? for example we are now setting up...

nt6 by Kilo Expert
  • 2784 Views
  • 4 replies
  • 3 helpfuls

Default KB Text in a template

I'm trying to use a template to create a new knowledge base article. I'd like to provide a template that people can use in the text area to ensure new articles are similar. I cannot use any formatting in the template editor and whatever I enter comes...