Hi community,working with a script include that is meant to populate the WorkNotes on an incident that is generated from a request. What I need to do is to have the script include take the variables from the request and to put them into a grid (see...
Hi All,I want to know how live update is being done on the record, for example if two users opens same record user1 changes the data and saves the record, it automatically reflects in user 2 screen. I wanted to know how this works in service now.Can ...
We're starting to fill out our KB more and I'm wondering if there is a way to make the page for article (kb_view) present so it looks like part of the rest of the CMS, with our header and sidebar etc? Right now if I link to an article (ex. kb_view.do...
So I'm trying to figure out specicially some things about;$sp.getKBCount()$sp.getKBCategoryArticles();The only methods documented today on https://developer.servicenow.com/app.do#!/api_doc?v=jakarta&id=c_GlideSPScriptableScopedAPI are;$sp.canReadReco...
HiI have 2 pages that have data from one table in the DB.I want to write client script for the 2 pages. Can i write 1 client script for the 2 pages ? or to write the same script include twice ?
We are in the process of implementing Knowledge Management. Alot of our informaiton is in Sharepoint, Wikis... Is there a way to export the data from Sharepoint into Knowledge Management? I have done several imports and tranform maps in SN so I am fa...
I am having a requirement where i have to get the field values and show it in Catalog item when the requestingfor field is changed. I wrote a client script and querying the data from User table for the user in requestingfor field. How ever there is a...
I have many, many change requests whose state is closed yet active = true. Can the active be made to false?
Hi,Please suggest me how to add a URL in notifications.
Is there a way to determine what tables we are using and if so can we get the schema maps for the tables? I know I can go to individual tables and click "Show Schema Map" but I was wondering if there are any other options. Thanks.
Hello Experts,I have a requirement to list the number of Surveys to be taken by the logged in user on the Header part of Service Portal. Please refer the below picture.I have modified the OOB Header menu with the new menu item which brings all the pe...
Hi, we are looking to use the Knowledge ratings (was this helpful yes/no) on the Service portal but they aren't showing upThey are activated in our instance (Knowledge Properties - ratings), set to public and showing within the instance but not appea...
I am having an issue with an OOB homepage in all our environments (dev, test, prod); trying to open Web API Usage Overview.An error message appears when opening them claiming "Unable to find table: homepage_grid"This issue has been noted before in th...
1 - Symptoms/Behavior : Can't translate the language choosen by the widget "language switch" without altering the sys_languages table. Can't duplicate the sys_language table to have french labels either. Can't translate the sys_languages table's lang...
I am attempting to import CSV manually and am having trouble. I will eventually want to do a scheduled import but I figured for the time being I will create a transform map and test it out manually. I have used the import set application a lot import...