Hi all, a customer of mine has a problem with the Create Incident Catalog Item in the Service Portal. THe Incident form from the record producer is show twice. Anyone any idea? Funny thing is, it works correctly on the DEV Instance, but not on TEST ...
Anyone know how we can verify the default columns in a list view from ATF? I didn't see anything out of the box, but I'm imagining there must be a table that has that definition that we can do a query against... Ideas?
The plugin Knowledge Management - Service Portal allows for multiple knowledge bases. On the search result page the Knowledge Field Facet lists all categories in a flat view. Is it possible to have subcategories shown in a tree/nested view? There are...
How do you cancel your query when the transaction is long running. I don't see the cancel button as well.
Hi all, I was hoping someone might have a better idea where to look as I'm relatively new to ServiceNow and not really sure what else to check: Our instance was recently updated to New York Patch 4-Hotfix 1 and thus our MID Servers also attempted to ...
Hello, is there any easy way to have an "user.hasRole("myRole") condition within the flow designer? I cannot find anything to check for user roles best regards
When users select the "Create Article" button, they must select the knowledge base and then the appropriate template. If they click the left hand menu "Create New" the active templates are shown. We have removed Standard from the interceptors so we...
Hello, In icon link I am using "Link type" as URL and putting my URL in the URL field. But the issue is this is not opening url inside service portal. I want the url to open inside service portal. How can I achieve this. For an example, if in URL i...
I am creating Icident tasks in a workflow, that is fired via condition in an incident where the short description is specific. This works when that type of incident is created and the work flow fires properly but when the incident tasks are created...
There are two columns A and B in target table and when importing the data from source the values in the A and B should not repeat(should not be duplicate) im writing below code but it is not working var bil = source.u_xyz; var rec =source.u_jkc; var...
Hello all, I have some standard JavaScript functions that i want to bundle them into a single repository/file instead of using them in the respective client scrips. Question is, Is there a place/location where i can store all the standard JS function...
Use case: I want to check if a certain record exists If yes, update another record by inserting the look up record to a reference fieldIf does not exist, do something else Problem: When using "Look Up Record" function, if there is no record found the...
i have a widget that presents an iframe with "src" to payment getway everything works fine. when i click on proccess [on the external iframe i have, i am getting the DATA response on URL i tell them to which one to send the response. for the respons...
Hi, We are using REST API to send data from Point a to b(servicenow target table). we are using Import set web service for validations. So basically getting data in JSON format from source a and sending it to the import set using REST API wherein we ...
Ask for Approval getting skipped even i gave all the details correctly. I am not sure why this is happening , could any of you check the screen shots attached & correct me on this please
