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Knowledge V3 - Retire Knowledge Article

We are currently re-deploying our Knowledge Management process using the Out-of-box Knowledge V3 with versioning. We have a requirement proposed that any ITIL user can start the Retire process on any article.  The out-of-box process does not seem to ...

Christopher8 by Tera Contributor
  • 7185 Views
  • 4 replies
  • 6 helpfuls

REST API Custom Error Response

Hi, We are trying to add custom response on mandatory variable check-in record producer REST API. Here is the code for the custom error message: (function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var recordProducerId = r...

Archiving Related Attachments for Incidents

I've tried searching answer for my question in the community. Though there are some posts regarding the archiving, I couldn't find a specific answer on archiving attachments. Kindly help with my query if someone have already completed the archiving f...

Saran5 by Tera Contributor
  • 2971 Views
  • 3 replies
  • 1 helpfuls