How to make Document Viewer active?

Dominik Simunek · ‎03-16-2018

I have tried to configure Document Viewer on my Kingston DEV instance but without success. I followed the help here: https://docs.servicenow.com/bundle/kingston-platform-administration/page/use/using-forms/task/view-attachment-doc-viewer.html

My kb_knowledge collection dictionary has attribute:

I have the system properties for document viewer configured:

I have system property forcing download disabled:

But still when clicking "view" link in the knowledge article, it opens new window but still downloads the file:

The URL of new window is "sys_attachment.do?sysparm_referring_url=tear_off&view=true&sys_id=4e5d77764f30130000e7a7d18110c794" which looks that it really tried to "view" it but it is blank and file downloads.

Any idea what I could miss? 🙂

Thanks,

Dominik

BryanS413339635 · ‎04-05-2018

I put in a HI ticket. They are telling me that there's a plugin that needs to be activated, but the plugin isn't available yet. They are still checking with development but the official answer at the moment is that the feature is not ready for customer use. Not sure why they advertise it as a new feature then!

View solution in original post

Mike Patel · ‎03-16-2018

There is a property glide.ui.attachment.download_mime_types which may have mime types defined to stop the file rendering in the browser for security reasons.

Dominik Simunek · ‎03-16-2018

Hi Mike,

In my case the property is empty so it is ok I believe.

BryanS413339635 · ‎03-29-2018

Have you figured this out? I'm having the same issue.

Dominik Simunek · ‎04-05-2018

Not yet. I will let you know once I am able to make it working on Kingston.