Hi all, We are currently trying to implement some of the on-call features in SNOW, and while I have set up a schedule and trigger rule to enable the on call tracker, and I have a schedule set for the current time, the on-call tracker is not pulling t...
Hi All, I have to create a Report in which all the variables will show including Multi row variable set value.I tried to create Database view(sc_multi_row_question_answer and sc_req_item), but that is not giving the correct data.Please help in this. ...
Hello Community,is somebody using one contact with multiple accounts with CSM portal?I have created some contact relationships, however I would expect that when a customer logs in to csm portal, it would ask which account does he/she wants to use?Or...
The 'Edit' button on the top right of a Knowledge Article is causing confusion. It seems enabled for ALL users if they have the ability to edit articles in that KB.Why would a user who is not the author or KB owner be able to edit an article (they ...
How can I open a record in a new tab from a ux list action (sys_declarative_action_assignment) client script? I tried g_aw.openRecord but I get undefined in the browser console. g_list works but not g_aw. I can use top.window.location top open the ...
Hello community,I have a question regarding the Embedded PNG in the scheduled emails.I have several reports with a chart and I am sending them all in one scheduled email. I am able to place five PNG charts into the email body using the Included in Em...
Hi, https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/administer/navigation-and-ui/task/t_CreateAViewRule.html This document states:「View rules do not apply to users who have no role. 」 But, In the demand form under self-service,i...
Hi team, I want to display hyperlinks in the Mobile web classic UI.I have followed this documentation: https://docs.servicenow.com/bundle/washingtondc-mobile/page/administer/tablet-mobile-ui/concept/c_MobileWebUI.html.Is there any other way?Thank you...
Hi Community! I've seen a few old threads for this requirement previously in the community, but I didn't see any solution provided yet. I wanted to know if there's possible to merge multiple PDFs attached to a record into only one PDF and how can I...
Hi, There's a reference field on table 'A' which refers to table 'A' itself. It is a parent - child relationship. Scenario: Record ABC - has a field 'owner' and has a child record XYZ. Both the records are from the same table. When 'owner' in ABC is ...
Hi I'm trying to get the value in a JSON response. Need some assistance. Im writing a script in flow designer.Need the value from Out_ComboLock in the OutputArguments. Thanks in advance. { "@odata.context": "https://cloud.uipath.com/xxxxxx/xxxxx/orc...
Is it possible to dot-walk using a reference variable in a report? I've tried using reports that point to a database view (sc_task and sc_option_item_mtom tables), a variable log report and sc_request_item however cannot see how to dot-walk using a...
Hi Everyone, I have request wherein list layout should be configured according to the users request. I am trying to configure the list layout but after saving the changes, i couldn't see the new changes applied. Can someone help me on this? thanks
Hello, I have an issue with uploading KB articles. when I tried copying from word file to body of KB article, its changing the layout and images are misplacing and going down under the text. I tried with different layouts but not worked. Is there any...
Hi guys !Can you guide me how to display the URLs in the mobile browser screen (as shown in the picture)? I searched a lot of documents but couldn't find a way to solve the problem. Hope everybody help please !
