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Save button on view/report missing

User is able to create report. But when he opens existing report, there is only run button but no save button in new UI. In  classic ui "save" is disabled. User said it was working before. Appreciate any pointers to what to check to get "save" button...

Giri6 by Tera Expert
  • 2343 Views
  • 10 replies
  • 0 helpfuls

Unable to retire my Knowledge Base articles

Hello all, I have admin, knowledge, knowledge manager and ITIL roles. Unfortunately I am not able to RETIRE published articles.  I can retire and delete UNPUBLISHED articles.  I have also tried to put an expiry date for tomorrow in the published arti...

Jazz5 by Kilo Expert
  • 2218 Views
  • 9 replies
  • 3 helpfuls

Resolved! Config URL for Exact match AI Search

Hi everyone!I want to configure the URL for exact match. Currently, when I click on exact match, the page redirects to id=kb_article_view as shown in the image. However, I want it to redirect to id=kb_article.Thank you! 

12uy_0-1706585782545.png 12uy_1-1706585882037.png
12uy by Mega Sage
  • 986 Views
  • 4 replies
  • 1 helpfuls

What is the best practice for auto numbering?

Hello people,I wanted to ask a question about auto numbering and what the best approach would be?I have a use case in which I want to have auto numbering enabled in different tables (HR case, knowledge etc.), but when a new form is loaded, the system...

Singh3 by Tera Contributor
  • 929 Views
  • 1 replies
  • 0 helpfuls