where to find or check the new release information from ServiceNow - on new features or changes
where to find or check the new release information from ServiceNow - on new features or changes.
Forum Posts
Pull sentences or paragraphs from one Knowledge Article to another
Hi all,Need a bit of advice....If we have a process doc of sorts as a Knowledge Article and we want to take some of the text from the body of the article and put it another article so that same text is updated on both by updating the original only, i...
Progress stuck at 99% & no help from nowlearning helpdesk
I have completed my servicenow fundamentals on demand course but it is showing only 99% completed, and i have opened a case multiple times but i am getting no help from servicenow, in the screenshot it is showing 19/19 modules completed
In Flow Designer - how do add people to the watch list
I am currently working on a new flow where it simply updates the record in the following 2 fields: Assignment Group = xxxx (i know how to do this part) Watch List = multiple people (cant seem to get this part to work) My question is, how do you list...
Resolved! Setting a Due Date in Flow Designer to be 7 days before a Date that is set in my Trigger Record
Hello!I have created a task in my flow and I need to set the Due Date to be 7 days prior to a date that is already defined on my Trigger Record.Would I need to create a flow variable for this?I am just now learning scripting, so any help you can offe...
Resolved! Finding Last Time a Module was Accessed by a User
Good morning community.I've been asked a couple of times now, and searched the community as well for an answer for a way to tell if someone is utilizing a specific SN license/role. We do have SAM Pro, and I know I can look at last login time for some...
Knowledge Article - How to add relative link (url) to another KB article
How can I add a link to another KB article which is relative, and will stay in the same portal. I need it relative to work between instances after migration or cloning. This area seems relatively weak compared to other CMS's where there is often a to...
Logged in requested for details auto populate
I have written the below catalog client script, when the requested for field has changed the city, state, location has to be populated, but how to populate the current logged in user details for the same fields? OnChange Catalog client scriptfunction...
Resolved! How to update only one target field and ignore the other fields in Field maps (Transform Map)
Hello, I have created onBefore Transform Script to update target fields in certain conditions for example : // If type is "A" & discovery is "B" --> Update only the target field discovery if (source.u_type == "A" && target.discovery == "B")...
Resolved! Delete restriction on approvals
Hello Everyone, I need to create ACL to Restrict Users from deleting their own approvals however i have created an ACL for admin role which will allow only admins to delete approval records but till approvers can delete the record.
Filtering Additional Comments and Work Notes field via Reporting Page
Hi! Is there a way to add the Additional Comments and Work Notes as part of the conditions on the reporting page? We have been wanting to filter out several keywords from these fields, but we can't find them in the condition builder. Adding in keywor...
Resolved! Passing sys_created_on date parameter in REST api
Hi All, Need help. I am trying to build a dynamic query where sys_created_on is passed to the table using the sysparam=sys_created_on attribute. Now my question here is how to build this query. Source= Json.Document(Web.Contents("https://servicecentr...
Resolved! San Diego - "Always Show Top Navigation" user preference
I was very excited about this new preference for San Diego: But in testing, it looks like this only works if you open a link from the Navigator / Favorites bar in a new tab / window. This does not work if you open a record from a ServiceNow list in ...
How can we disable tabs in a form, retaining the sections vertically.
Hi,I have sections added in a custom form say 'Sample Test' and I see that sections are appearing in tabs format.But, I would like them to be shown not in tabs format but in vertical fashion as shown below. I see that there is an option in the system...
How to copy a "Create issue" action under Jira spoke in flow designer in the Integration Hub?
Hi All, I am working in JIRA- Request Integration using Jira spoke.I have to update the Create Issue action. I copied it and added in the flow designer. While coping it, Bad Request. Maxlength exceeded in (2) Pre Processing for field: api_version, I ...