How to migrate from a domain separated instance (MSP) to a dedicated one?

[alex_ribeiro]

Hi all,

Due to the limitations of the domain separation structure I was asked to determine what is necessary and how can I achieve a migration of all the work performed (data, customizations, fields, business rules, etc) in the Domain separated instance to a dedicated single instance.

I would appreciate your help pointing out the main points and mechanics to achieve this successfully.

I guess export sets and instance clone may be the way to go but as I have never did this process before, I am not sure.

Thanks in advance for your precious help.

Best regards,

[Michael Fry1]

You can disable domain separation and everything will a domain, other than global, will default to global. https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/company-and-doma...

I would recommend you test in a DEV instance before doing Prod.

[alex_ribeiro]

Thanks Michael! 

But in this case I would have all domains content, right? In fact I need just one single domain among many to be migrated to another single instance

[Michael Fry1]

oh - haven't seen a solution for something like that.

[alex_ribeiro]

Probably there's no ready recipe for this. In terms of cost maybe it is cheaper to consider a new implementation from scratch than establish a plan to migrate every detail. Does it make sense?