Resolved! Next UI option to disable in future versions
Does anyone know how long this option to disable Next UI will be available? I see this option for Vancouver but wondering about future options.
Forum Posts
Resolved! Assignment Group Condition - Please help
Heya, I have a question regarding assignment group condition. We've got 3 groups Assignment Group 1Assignment Group 2 Assignment Group 3 The individuals in these assignment groups are distinct, but there are two members who belong to all the 3 assign...
Import Flow Designer to a different instance
Hi, i would like to Import a Flow Designer to a different instance from the original. When I Import/Export through XML the Flow appears empty with no trigger or actions! Thank you for you help
How to create an Overview in Next Experience (Polaris / Navui)
Hello, After upgrading to San Diego, it was the first time I encountered "Overview help" (sys_ui_overview_help). But the overviews I can find in this table are the overviews for UI16. Where can I configure one for Polaris? like the one which is trigg...
How to use the onboarding experience / guidance modal?
Hi there I'm wanting to make use of the Onboarding Guidance modal to display information to users as they log in. There's doco here on how to create one: Create an onboarding experience But there's no information I can find anywhere on how to trigger...
a customer ask about SNOW API | Status code was 429 and not [200]: HTTP Error 429: Too Many Requests
Hello I have a question about API ;i customer ask me about the issue of too many requests ;and i want to know if Can we allow our API users (known in the system) to have a bigger limit ?Thanks
How wait_time is calculated in chat_queue_entry table. any source code?
Wait time in chat queue entry is not populating
I want to know how to use the SysID of a record in the list component on a other page.
We are currently creating a service portal with App Engine Studio's UI Builder and are trying to get the "List" component of the service portal to perform the following actions. ★The actions we would like to have performed1. Clicking on a record (pre...
I have to create a link in notification when user click on that particular link it should re-direct
I have to create a link in notification when user click on that particular link it should re-direct the portal let's assume-If you have an issue that needs to be resolved, you may open a new incident ticket. Please use this link to create a new ticke...
Flow Designer Recommendation
Hello,I created a flow and it works fine. I have a requirement where the agent wants to be able to manually set the flow to any stage in the flow. This is in the case where the request had to be sent back due to any error in the process of the flow. ...
A particular case of rolling SLA
One of our teams has a quite interesting SLA. They work in 2 rolling shifts. A) 08:00-20:00 and B) 20:00-08:00. An incident occurring in Shift A, has 2 hours to be resolved. While in Shift B has 4 hours. The issue is that when an incident happens i...
how to implement Scrollspy feature in Servicenow with 2 widget.
Hello Everyone,i am new to ServiceNow, thank you for your help.i want to implement Scrollspy feature for my product pages, it consist of two widget in 3:9 format. The left side for all the anchor link and right side for content. Now what i want that ...
How to create a Service Catalog without triggering OOB notifications associated to it?
Hello happy community! We provide services to users through service catalogs.When a customer requests something, an sc_request or a record is created according to the catalogue item being a sc_cat_item or sc_cat_item_producer. When the request is su...
ServiceNow Rest Message Interface to Google BigQuery
Hey there my friendly folks, We are instantiating a new interface from ServiceNow to Google BigQuery. Currently this interface is to Oracle and we are transitioning to Google. We are attempting to use the "Magnitude Simba Google BigQuery JDBC Data C...
How to make Dashboards read-only for users?
I create a number of dashboards in SNOW for my personal use, but want to be able to give users access to VIEW but not EDIT my dashboards (or the underlying reports used to create them). When I share a dashboard, SNOW seems to make me share each of th...
