How to disable OOB change flows
I'm trying to disable/deactivate the OOB change flows (i.e. Change - Emergency - Implement, etc) but everything is greyed out. I've even tried this in my own developer instance and no luck. Any thoughts?
Forum Posts
Dot walk field using GlideAggregate.
Hi, I need to get the reference fields from task table to task_slo table. But i don't see the right output that i am expecting. Email script: (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional Ema...
Number Maintenance - Adding a Year (YY) to the Prefix of a Table - Any Gotchas
Hi all. We are new to SN and are configuring it in advance of going live. I'm investigating the option of adding a year prefix for example to the Incident Table. For example changing the prefix from "INC" to "INC-23-".I would also set the Counter to ...
My Favorites Service Portal Widget Displaying some articles with an edit option
I have enabled favorites on our Service Portal and added the My Favorites widget. For some reason, some articles are not displaying as they should: The top article with the KB number and version is opening in a platform type of view: While the seco...
How to restrict docs,jpg,png type attachment on incidetn table
Hii All my requirement is i want to restrict docs,jpg,png type attachment on incident table what is the way to get full fill this requirement like if i create business rule or something like if i am doing with system properties it is applying to al...
Password Strength UI not working when using Advanced Password Policy
Hi All!I've created a custom Advanced Password Policy.When testing, I noticed that the strength UI is not working compared to the default password policy.I've also complied to the given password requirements.Do you have any idea how to fix it?
Can the ”actual start time” be set to any time?
Hi all.What are the "actual start time" and "actual end time" of project tasks?I have confirmed that I can change the date to any date, but when I try to change the time as well, it is set back to the original time.For example, if I change the "Actua...
Flow Designer Do in Parallel If value = True
Hi, I have created my Flow as detailed below with a Do in Parallel Flow Logic with If conditions are true then create the tasks. This means that 1, 2 or all 3 tasks could be created. After the Do in Parallel I have another If Flow Logic to check if...
Resolved! How we can provide write access to their own records by using ACL
I need to provide write access to hardware table based on owned by field. Could you please assist me on this. Regards,Ashok.
How does the attachment encryptions works
Hi All, How does the attachment encryption work OOB? Can someone guide me what kind of encryption is configured in Vancouver. Who can see an attachment which is encrypted in incident and how does this needs to be configured? Thanks!
How to make the author field editable for current KB group members?
Hi, I have a req. to make the author field editable for current knowledge base group members. I have created the write ACl for author field with following advanced script but it's not working.answer = false;if (gs.getUser().isMemberof(current.kb_know...
Resolved! set Knowledge Base articles to ‘Published’ state automatically
Do you know how we could set Knowledge Base articles to ‘Published’ state automatically or via script? We have a lot of articles that we push through Azure DevOps pipelines, and the only option we have now is to go to each Knowledge Article directly ...
How to restrict snc_external user to remove the filter
Hi All, How can we restrict user to remove subsequent condition for snc_external role users.All > Active = true > Account is ABCThis should not be clickable. Thanks,Sam
g_from API not working on client instance
Hello, I'm trying to write some code on a client script in the client instance, but seems like the code editor is not working as intended.I'm not getting any recommendations when I'm trying to use g_form. Expected Behavior (Tested on my PDI): Maybe ...
Resolved! Is there a limit for a number of versions in Knowledge management
Hi,im curious, is there a limit for number of versions and sub-versions on Knowledge Management articles? Since the versions are coming from a reference table kb_versions, I can imagine it could be unlimited, or is there a set limit like .99?Thanks f...
