Hi All,I am working in JIRA-Request Management integration.I have created flow designer when RITM is updated.I have added one action to add attachment in JIRA when attachment added in RITM.But it is coping all the attachment instead of coping the las...
In testing an inbound API, I made a call via Postman by passing the Authorization token via Bearer keyword. But in the scripted rest resource, when I do gs.log(request.headers) I get the following in the syslog table. "authorization": "Basic xxxxxxxx...
I have a rule that assigns a role when a user is active and when the employee id is not empty But when these two parameters are not met, the rule is adding several users in pending approval to the role, who are the ones that do not meet the condition...
Hi Everyone, I want to hide a catalog item from users who already raised a request from the catalog item once. I have tried user criteria scripting, business rule, catalog client script nothing is working for me. Can you suggest me how to achieve thi...
Hello! I have 2 lab instances: 1. A learning lab instance:Work fine to access tables through REST API resquests through Safari Ex: https://nowlearning-nlinstxxxxxxxxxlab.service-now.com/api/now/table/sys_hub_flow?&sysparm_exclude_reference_link=true&...
where to find or check the new release information from ServiceNow - on new features or changes.
Hi all,Need a bit of advice....If we have a process doc of sorts as a Knowledge Article and we want to take some of the text from the body of the article and put it another article so that same text is updated on both by updating the original only, i...
I noticed some strange behaviour with a flow variable of type JSON, that contains an array but then becomes null when all items in the array have been removed. I was expecting it to simply remain an array with length of 0. To illustrate here is a sim...
I have not been able to wake my instance it is saying offline and I get Service Interruption: This instance is unavailable.Does anyone know if there is maintenance planned on our PDI's?
I have completed my servicenow fundamentals on demand course but it is showing only 99% completed, and i have opened a case multiple times but i am getting no help from servicenow, in the screenshot it is showing 19/19 modules completed
Hi, I have a table which stores alert type and its respective alert count. im looking for a trend report (line/spline/area) which shows created time in x axis and alert count in y axis. I can't find any option to show the trend on the count field. ...
I am currently working on a new flow where it simply updates the record in the following 2 fields: Assignment Group = xxxx (i know how to do this part) Watch List = multiple people (cant seem to get this part to work) My question is, how do you list...
Hello!I have created a task in my flow and I need to set the Due Date to be 7 days prior to a date that is already defined on my Trigger Record.Would I need to create a flow variable for this?I am just now learning scripting, so any help you can offe...
Good morning community.I've been asked a couple of times now, and searched the community as well for an answer for a way to tell if someone is utilizing a specific SN license/role. We do have SAM Pro, and I know I can look at last login time for some...
How can I add a link to another KB article which is relative, and will stay in the same portal. I need it relative to work between instances after migration or cloning. This area seems relatively weak compared to other CMS's where there is often a to...
