How to open KB article clicking on priority field in workspace.

Vinod S Patil
Tera Contributor

‎03-07-2024 03:56 AM

Hello Everyone

I have requirement to open kb article clicking on the priority field in workspace.
In incident form we have configured it already, its just right click on the field -> Configure label -> URL(Give kb link here to open).

Same like this I have to implement on the priority field workspace.

Please suggest me.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-07-2024 04:02 AM

Hi @Vinod S Patil 

 

May be try in UI builder , but my knowledge it sis not availabel OOTB and you may need to update the form via UI builder only.

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