How to redirect a User to a custom page when a particular catalog item is ordered instead of default

[Ankur Khare]

Hi Team,

We have a requirement wherein there is a particular catalog item for which if a person clicks in Order Now button it should route to a custom page which we designed instead of generic com.glideapp.servicecatalog_checkout_view_v2.do?v=1&sysparm_sys_id=c36602fa2be166103d13f0845e91bf02&sysparm_new_request=true&sysparm_view=ess&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_Service_Catalog

We have written onSubmit client script but its still routing to the above view.

Can you tell how to achieve this?

[Ankur Khare]

@Ankur Bawiskar 

Actually later on I made further changes and it was fixed via below script

function onSubmit() {

var ga = new GlideAjax('GetLastRequestForUser');

ga.addParam('sysparm_name', 'getLatestRequestForUser');

ga.addParam('sysparm_cat_item', 'ff7088663ba5ae50a8df3541a3e45a89');

var requestId = '';

// Polling with setInterval (you can adjust time interval)

var interval = setInterval(function() {

ga.getXMLAnswer(function(response) {

requestId = response;

if (requestId) {

parent.onbeforeunload = null;

var targetPage = '/sp?id=pd_bar&table=sc_request&sys_id=' + requestId;

parent.location = targetPage;

clearInterval(interval); // Stop the polling once redirected

}

});

}, 4000); // Poll every 500 ms

}

[Ankur Bawiskar]

@Ankur Khare 

can you explain what that code does?

Does it work in native and portal both?

It would be helpful to other members

[Ankur Khare]

Yes it works for both native and Portal.

Earlier I was using window instead of Parent and it was not routing to the custom Page i created instead it was routing to Checkoutform which OOB for the catalog item. I wanted to route this to my custom page in the portal. With the help of parent it started working

• When you do window.location = targetPage; it tries to redirect only the iframe itself — that means only the inner frame changes URL.

• However, if you want to redirect the whole portal page (the top-level or parent window), you must assign to parent.location

[Ankur Bawiskar]

@Ankur Khare 

you are doing a poll every particular seconds?

Is it that you are waiting for the ajax response to come?

[Bharathi Sake]

How did you obtain the request sysid in the client script, and what exactly are you executing in the script include? Could you please share the code?