How to redirect a User to a custom page when a particular catalog item is ordered instead of default

[Ankur Khare]

Hi Team,

We have a requirement wherein there is a particular catalog item for which if a person clicks in Order Now button it should route to a custom page which we designed instead of generic com.glideapp.servicecatalog_checkout_view_v2.do?v=1&sysparm_sys_id=c36602fa2be166103d13f0845e91bf02&sysparm_new_request=true&sysparm_view=ess&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_Service_Catalog

We have written onSubmit client script but its still routing to the above view.

Can you tell how to achieve this?

[Ankur Khare]

Below is the BR

[Ankur Bawiskar]

@Ankur Khare 

did you check this link

Is there a way to control the redirect after catalog item submit in Service Portal with a client scr... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[RobCook86 · Accepted solution]

You need to set the return action to false when you click order now. If its just for this one item change your on submit client script to the following: 

window.location.href = '/sp?id=pd_bar'; 

return false;

if not you can place a check in there to list the item you are using like this: 

function onSubmit() {
var itemSysId = g_form.getUniqueValue();

// Optional: check for specific item sys_id if reused
if (itemSysId == 'your cat item') {
window.location.href =  '/sp?id=pd_bar'; 
return false; // Prevent default submission
}

return true; // Let others pass
}

[Ankur Khare]

@RobCook86 This is working I just need to replace window.location.href =  '/sp?id=pd_bar';   to 

g_navigation.open('/sp?id=pd_bar');  and if (itemSysId == 'your cat item')   this will hold sys_id instead if name

[Ankur Bawiskar]

@Ankur Khare 

is this working in both native and portal?