How to redirect to another form on onChange of field.

[Aakash007]

How to open a new form in new tab on change of field value of a form.

[SatyakiBose]

Hello @Aakash007 

You can refer to the client script below:

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}

//Type appropriate comment here, and begin script below
if (newValue == 'NEW_FIELD_VALUE'){
var redirectURL = 'https://www.google.com/'; 
top.window.location = redirectURL ;
}
}

Please note that in case you want to open up external link within the main ServiceNow Frame then you may use g_navigation.open() but this approach doesnt work when the Service Catalog/form will be used in Service Portal.

You can also refer to this community post here - https://www.servicenow.com/community/itsm-forum/can-we-redirect-using-client-script/m-p/385003

[Aakash007]

Hi Satyakibose
1. I need to redirect form on Service portal.
2. I am getting "g_navigation is not difined" on console

Thank you

[SatyakiBose]

Hello @Aakash007 

Client scripts work differently when compared to native UI & service portal in terms of redirection.

Please check the KB article here: Redirect does not work in Service Portal - Support and Troubleshooting (servicenow.com)

[Ankur Bawiskar]

@Aakash007 

since you are in portal top.location will work fine

can you share what script you used and what's not working?