How to Remove Categories in Knowledge Base?

[rosemary_kai]

Hello, Currently I have knowledge base categories labeled as N/A because I can not remove them. Can someone explain how to go about this? I am currently a Knowledge Base Manager   permission level.

[sachin_namjoshi]

Hi Rosemary,

Below conditions need to be satisfied to delete knowledge base category  

  1. You should be manager/owner of the knowledge base.

        2. The category should be the last child category and none of the article should be using that category.

Regards,

Sachin

[rosemary_kai]

I am the Knowledge base manager...will look into other issues...thank you:)

[kate737]

Hi,

Might be, that you don't have a permission to delete records. In this case, setting the categories inactive might help.

[Pradeep Sharma]

Hello Rosemary,

ACL delete operation has a check which calls script include "KBCategorySNC". It looks like owner/manager of a KB can delete categories. Screenshot for reference.