I have a basic flow set up in flow designer which has an 'ask for approval' action in it. If i set the approval to a user it works fine, waits for approval and then proceeds after its approved. If i set it to group it skips the approval. What am i ...
I am trying to parse a JSON response from a rest step in flow designer. I can parse the entire body, but I need to iterate through the response and find values within a certain array and return those values for use in populating an import set row tab...
One of my customers has 2 languages. English and Norwegian. Everything they produce is just written in Norwegian.If you have chosen the English system Language, you can still search for and get Knowledge Articles in Norwegian.Here's the problem. When...
When viewing a knowledge article with versioning enabled and using the OOB Knowledge Article Content widget, I would expect the following behavior, regardless of rights/roles: If I have a link to a published knowledge article, then it is displayed.If...
I want to take the value of two fields, both declared as Decimal, add them and put the total into a third field, also Decimal. I used a script to do so (open to other options): var tot = fd_data.flow_var.total + fd_data._7__for_each.item.u_actual_qua...
Hi All, I have requirement to redirect to different URL on click on UI button/link. Created server side UI action with below code but its not working. var customURL="/csm"; action.setRedirectURL(customURL); I can't use window.open() or g_navigation.o...
Hello Community, Can you guys please help me with suggesting some course or any material to learn Tricentis Tosca for ServiceNow testing. Thanks
Hi Team,How can I evaluate the time cards together? We book the working times in the incident and on the case. Now we need a dashboard to display both. Table:Time Card Daily task_time_worked who can give me some ideas? BR
Hi All, How can we check if the approvals are either approved or rejected and all the catalog tasks are closed completed or closed cancelled in flow designer? We need to wait till all the approvals are either approved or rejected before moving futur...
40 Characters is Too Few. Unlimited Characters is Too Many. Is there a way, for a give List View / Table Column (of type string), to display MORE than 40 characters, but LESS than ALL the characters. Here is the problem, depicted visually: The sy...
I am using the Normalization Data Services Guided Setup. I can successfully complete the setup but I am getting this notification when I activate the plugin "The active plugin Field Normalization will conflict with Canonicalization Service Client". A...
Team, We are starting our ServiceNow transformation (from legacy platform), ITSM, ITOM, CSM are scoped for Phaes1.( due to resources concerns we are using phased Approach ). GRC/IRM, Sec Ops , HRSD are scoped for 2nd phase. Mgmt. wants to bring Now ...
Hi Team,I need help in below requirement.I need to set priority on basis of combination of impact and urgency as usual. I have set the combinations on dl_u_priority table which is in Global scope.I want to set the combination on a separate incident t...
Hey Folks, my company wants to migrate from Confluence to ServiceNow's Knowledge Bases. Is there a direct way mass-migrate articles from Confluence to SN-KB or are we looking at downloading each Confluence article as a .doc and then importing into SN...
We have a requirement to add a new button in HR agent workspace 'Create HR case' page and when access should take the user to a page where they can select record producers and submit a request. On submission it needs to redirect the user to HR agent ...
