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Import standard Business rule

Hi, My customer needs to import a standard business rule that is missing in his instances. (No one knows how it disappeared) Could you tell me the best way to import it so the instance sees it as it never disappeared ? (for instance : linked to a Sys...

Approval from 2 groups

How do I get approval from all users in both groups in Flow?  The below Flow only prompts for one approval and once approved, then it moves on to the next section and never prompts the 2nd group. 

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thalder by Tera Contributor
  • 639 Views
  • 7 replies
  • 0 helpfuls

'Send for Review' pop-up for Service Maps

When requesting a Review of a Service Map, a pop-up form appears with the following fields:Request Type = Review Request (auto populated),Assigned to (auto populated with Service/Business owner)Business Service (auto populated), andDescription. I wou...

Mindy Janzen by Tera Contributor
  • 1014 Views
  • 5 replies
  • 2 helpfuls

Resolved! Resources to study for the CSA exam

For CSA Exam preparation I covered the following ServiceNow Administration Fundamentals On Demand - completedEBOOK- Labs completed  After completing it I obtained the voucher for CSA. Is that enough or Is there any other resources that I had to refer...

swathishree by Tera Contributor
  • 1105 Views
  • 1 replies
  • 0 helpfuls

Resolved! IN ACTIVE USER to reassign active user approver

Hii All i made a workflow on requested item table  in user activity i select one user  to generate approver in requested item table  it is working fine now i have to add like if my user is in active then who will generate approver  how to fix this is...

dheeru_1994 by Tera Contributor
  • 620 Views
  • 9 replies
  • 0 helpfuls