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Virtual Agent Lite - without live agents

Hi.  I'm struggling a bit with setting up Virtual Agent Lite. I've published duplicates of the two OOB topics for ITSM Self Service Lite ("Check Ticket Status" and "Report an Issue"), but on my portal I keep getting the message: "There are no agents ...

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Julie21 by Tera Expert
  • 415 Views
  • 1 replies
  • 0 helpfuls

Record producer with variable set

Hi,Scenario: there is a event .. user can register for the event.I have a RP with variable set. After submitting the form for variable set will create records. for that the below script is working fine. but I want to capture the event sys_id in the r...

Rosy14 by Tera Guru
  • 219 Views
  • 1 replies
  • 0 helpfuls

Resolved! Dynamic report based on region and country

Hi Community,So , as you can see in the picture below I have a interactive filter for choosing a country but I need to add another functionality which is to add "Please select the REGION to filter", both of those filters should work independently and...

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Customer reply Email

TeamSeeking your solutions:Current Process:Customer orders PC, I sent Email to customer.  Customer forwards email to his/her boss,  The Boss (NO ITIL & NO ROLES) now replies back to SN (me), that email will not populate on request.  Because (OOB) onl...

Resolved! Mystery Flow doesn't trigger

Hi fellows, For the life of me, I cannot figure out why this flow won't trigger. The record I'm updating is an IP Firewall CI, where I'm simply changing its name: Some things I tried:Testing the flow manually works fine. It compiles and activates as ...

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Resolved! Hide Outdated KBA on the Service Portal

I have a requirement to simply just not display outdated versions of KBAs on the portal for all users. I have looked at similar articles about this use case, but I am unable to find my answer. How do prevent this drop-down from displaying "outdated" ...

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bvlo by Tera Expert
  • 536 Views
  • 4 replies
  • 2 helpfuls

Reports based on region

Hi community,I have a requirement that based on the users region the work orders in that locations of that region reports on work order task , task SLA and work order should be shown ie. when they open the FSM live dashboard in that widget it should ...

Resolved! Knowledge role vs ITIL Role

Hi, Can someone tell me, what are some of the privileges which knowledge role have and ITIL role doesn't in knowledge table?As far as I observed both are having same access in KB articles with ownership grp configured. Please let me know if there is ...

Reporting and dashboard

I would like to understand if there is a way to find out the list of dashboards that contains a particular report. Ideally looking to understand where can we find a relationship between a dashboard and report.

Laxmikanth2 by Tera Contributor
  • 662 Views
  • 4 replies
  • 2 helpfuls

Resolved! Enable Versioning

Hello everyone!I have a question: why does this.isVersioningEnabled() return false? when I have configured it like this:  

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12uy by Mega Sage
  • 1469 Views
  • 4 replies
  • 0 helpfuls