Hi, We have recently noticed following new fields in the CMDB: Attested (attested)Attested by (attested_by)Attested Date (attested_date) The 'created' and 'updated by' shows 'system' so we are not aware that what created these fields. I have tried bu...
I have a business rule to update field X in a table when the state of the record changes. In Flow Designer, I added an Update Record action to change the state of the record. I noticed that field X was not updated. Makes me believe that business r...
We are planning to upgrade our workflows and convert them into Flow Designer. I know it's difficult to do without impacting existing records where the workflow is attached. E.g. A change request is logged and workflow 1 immediately runs to attach the...
Hi everyone. We are trying to use Guided Tour and published in Production (not in QA or DEVELOPMENT) but we have some doubts in the real use of it. We want for example to publish a tour to creat projects but may be we are doing some things wrong be...
Hi, I just recently created a dashboard containing widgets of different reports. Each widget displays data for a different user. How can I restrict these widgets to just that person?
Hello everyone,what do I have to consider if someone wants to send me data to ServiceNow. We want to populate the Location table and the source is SAP. the connection was established successfully.How can I tell the SAP team in which format the inform...
Many companies who have not used ServiceNow have struggled to get a great experience with their working journey. Dependent on using e-mails for documenting requests, creating incidents during any work disruptions, and meeting requests to name a few. ...
We are trying to add a new search source in our Service Portal pointing to an internal source (outside of ServiceNow platform). Our internal dev team says this is not possible, but I have been seeing other forum posts showing it is possible to add ex...
Hello, We have a before insert/update business rule in place on the sysapproval_approver table to check if approver is the person who initiated the request (document_id.opened_by), and if so will change the state to 'approved'. I can't imagine why t...
I am converting our custom Change workflows over to Flow Designer. In the process I have it where is asks for the Manager approval in the flow. We have a requirement that allows requesters to update the Manager field and this triggers an update of th...
Hi community,we have created some custom tables and the requirement is I need to crate a Custom Admin role for these custom table, He will have the admin accesses to only one custom table. where in he will have read write crate delete access with thi...
Hi Folks, What is the best practice for notating user accounts that are service accounts? As we continue to integrate on the platform, we're getting a number of Service Accounts and I would like to be better able to review which users are/are not Ser...
On the Service Portal the date time picker is very nice but our users have told us that when they use the arrows to increase the hours they sometimes don't notice that the date changed and this causes problems. The Options - Bootstrap 3 Datepicker ...
ServiceNow is the number one no-code, low-code, and pro-code platform that has successfully demonstrated how to easily design forms by easy drag and drop. It has helped a lot of end users who are new to the platform in designing and configuring views...
Hi all, I'm looking to add an OR condition using a before query business rule for a query that is running with an OOTB script include. I'd like to avoid editing the script include itself. I've already identified how to narrow down exactly when the qu...