when you order an item from the portal, SC Catalog Item widget calls Catalog Checkout widget(id= sc-checkout) I want to change data that Populates for the field Requested for I want data in that field to be from specific variable on the item. where o...
Hello everyone, I am trying to explore predictive intelligence and I am trying to create model to predict the category based on short description on incident table and when I try to train the model I am getting error " The model has encountered an er...
Is there any way to click this checkbox through ATF. this field is present under Variable section of sc_task
We have checked for all the requests that have been raised under PTO and HR system support catalog items are directly assigned to particular assignment group in PROD except 3 or 4 affected tickets which we found that not automatically assigned to the...
Hello Community,Please how to I add a ghost texts to a place holder? I will like to add some ghost texts to a text box as a form of additional information that will disappear once the user starts to type into the text box. Thanks
I was wondering if there's a smarter/quicker way to select/highlight text between tags when editing Source Code of an article. I currently put my cursor where I want it to start, press Shift then click where I want it to end. Is there a smarter way w...
I cannot figure out how to enable 3rd party discovery sources to update the hostname / CI Name of any of our CI's. We have Discovery in our instance which I believe is contributing to the issue as previously with another client this was not an issue....
Hi everyone,I was tasked to make a record producer with about 80 different variables/catalog UI Policies.The next task is to recreate what i've made, but put it into an existing catalog item. I was wondering is there a way to copy what I made into an...
I have 2 Approval in my Workflow, Approval 1 sends an email to the Approvers and adds the Approvals to the Request Item. When Approval 1 is Approved the workflow goes to the next Approval. The Approvals are added to the Request Item but no email is...
I created form in the service portal with what are questions are having risk, So i need to show in service portal, what the questions having risks.
We have a use case that requires us to look up asset records assigned to a user. I've set this up in a subflow but it doesn't work as intended. I want all tasks to be generated at once rather than one after the other but I'm struggling to find a solu...
Hi Guys,I have an issue where approvers (with approval_user role) are not able to view the RITM records they are supposed to approve. I have done some debugging and here are the results:Debug:The ACL's mentioned above are:Also the UI macro mentioned ...
I have requirement to make The Related List Fields Editable in Agent Workspace. Is there any way to do it or is not possible. Thanks and Regards, Gundeep Singh
Hi, I have a use case that requires me to lookup role records and submit Requests based on certain conditions (which I have already configured). The flow is waiting for an individual record to get approved. I want it each record to be submitted simul...
System Property - UI Action Condition - I wanted to show this UI Action for both groups Group - 1 and Group - 2 but it's not visible to any group.Can someone assist me on this? Thanks!
