how to replace the custom widget to OOB widget Not able to find OOB widget
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04-09-2026 04:38 AM
I received a request to replace the custom add attachment widget with the OOTB add attachment widget. I have checked the available widgets but couldn t find the OOTB widget for attachments. Could someone please assist with this
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04-09-2026 05:22 AM
Refer this post. It might help you.
Also you can check: https://www.servicenow.com/docs/r/yokohama/platform-user-interface/service-portal/ticket-attachment-...
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04-12-2026 06:21 PM
You could get yourself a PDI (Personal Developer Instance) use that to find the OOTB widget, export it to xml (or add it to an updateset) and save it, then import it into your own instance.
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04-12-2026 07:57 PM
screenshots please
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader