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how to replace the custom widget to OOB widget Not able to find OOB widget

vikram Terala
Tera Expert

3 weeks ago

I received a request to replace the custom add attachment widget with the OOTB add attachment widget. I have checked the available widgets but couldn t find the OOTB widget for attachments. Could someone please assist with this

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3 REPLIES 3

Tanushree Maiti
Kilo Patron

3 weeks ago

Refer this post. It might help you.

 

https://www.servicenow.com/community/developer-forum/add-customized-quot-add-attachments-quot-widget...

 

Also you can check: https://www.servicenow.com/docs/r/yokohama/platform-user-interface/service-portal/ticket-attachment-...

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Biddaum
Tera Guru

3 weeks ago

You could get yourself a PDI (Personal Developer Instance) use that to find the OOTB widget, export it to xml (or add it to an updateset) and save it, then import it into your own instance.

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Ankur Bawiskar
Tera Patron

3 weeks ago

@vikram Terala 

screenshots please

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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