How to retire services / service components / sub-service components?

[Sonal10]

We have the hierarchy of Business services --> Service Components --> Sub-service components. - All managed manually.

We do not have a functional CMDB yet - and the work is in progress.

We use these services to link and categorise our Incidents / Problems / Changes.

We have some similar entries for Blackberry & Good technology (sub-service components) and Messaging (service component) - but need to get these unlisted.

I can't see any flag (Active/Inactive) to achieve this.

Nor can I see any retirement date that may be used to mark a service retired / obsolete.

Also - I don't want to delete them as that would disturb my historic data.

Any suggestions on how these can be made inactive or unavailable.

[Sashi K1 · Accepted solution]

Hi Sonal

Business Service table which is a child table to cmdb_ci doesnt have any active/inactive flags. In fact CMDB tables will not have active inactive flags. To retire a CI you must have operational plan on using operational_status and install_status from cmdb_ci table.

cmdb_ci is a parent to cmdb_ci_service table you can make use of operational_status filed and write rules not not show non-operative CIs. I haven't seen Service Components and Sub-Service component tables from out of the box. Are they custom? Are they extend from cmdb_ci_service?

Try using operational_status field from cmdb_ci (parent table) and add rules on activity of a component.

hope above helps

Thanks

Sashi

[Sonal10]

Thanks Sashi,

This makes so much sense!! I was wondering - would this not be out-of-the-box functionality?

I am not a programmer - but have picked up a few things and can probably do the admin bits on Servicenow myself.

Just so you know we have a cascade update of Service component & Business service based on the Sub-service component selected.

So if I retire a Service component - what happens to the underlying sub-service components?

I can see retiring sub-service components should be fairly straight forward.

So to clarify - are you saying that I should add a reference qualifier on the field in which these services are selected?

Or are you pointing to business rules?

Please can you elaborate?

[Sashi K1]

Before providing a right solution, can you provide me details on

Where is sub-service component and service components data stored? provide me table names like u_cmdb_ci_service_component extends cmdb_ci_service?

Same for Sub-Service component? What is the relation between SubService Component --> Service Component --> Business Service?

Are the extending each other?

[Sonal10]

Sure,

Sub-Service component (u_cmdb_ci_service_sub_comp) extends Business Service (cmdb_ci_service) [Can't believe but that's the way it is!! I was expecting Service Component here]

Service Component (u_cmdb_ci_service_comp) extends Business Service (cmdb_ci_service)

Business Service (cmdb_ci_service) extends Configuration Item (cmdb_ci)

Would that be sufficient information?