How to set a specific view to a role in Create new incident

Rajjjj
Tera Contributor

‎08-08-2018 05:16 AM

Hi,

I created role called "moto" i have given create.none and create * acl's for incident table.

Now i want this user to see this the moto view when when he clicks create new incident.

I have written a view rule for this it works for existing records but for the new record.

Can one help in solving this i tried the paramater also forced parameter but it does not allows for create new record.

I checked the BR and acl's nothing is i can see. Please can someone help me.

Regards,

Rajashekar

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gauravgurbani7
Giga Expert

‎08-08-2018 05:57 AM

If you are using Crete New option under Incident application to create a new record go to Create new module there you need to change the view to open the new record in moto view

 

Provide view name there 

 

find_real_file.png

 

 

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Rajjjj
Tera Contributor

‎08-08-2018 08:06 AM

Hi i tried that even it is not taking to the role i have given. still it is taking the user to self service view.

As he is a non itil user having only MOTO role.

Regards,

Rajashekar

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Rajjjj
Tera Contributor

‎08-08-2018 08:08 AM

In the tried even in the view rule script answer = null still, It is not even taking to the Default view it is only taking to self service view.

Regards,

Rajashekar

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Ashutosh Munot1
Kilo Patron

‎08-08-2018 08:37 AM

Hi,


See below link:

http://www.servicenowguru.com/scripting/client-scripts-scripting/change-form-view-client-script

 

Thanks,
Ashutosh

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