I am attempting to use Flow Designer to create records on a Related List. The records are created as expected and appear in the Related List. However, if I then use the Edit button (which opens Edit Members), the records are not listed on the right...
Hi, all.I would like to assign dependencies to project tasks using a transformation map.The major steps are,1. Add dependencies to the field map2. Use source scripts3. Include code in the script to create the dependency4. Include code in the script t...
Working to setup a process to update system properties after clone or during deployment to other instances. Creating a Decision table for each system property, input the instance name and output the appropriate value for that instance. Trying to fig...
Hi, I need help on the dynamic translation of 'short_description' field value on the Outage record. I have attached the screenshots of the English and the translated version. The Outage record has the short description as 'This is a test. Please Igno...
Hello everyone. Thanks in advance. I'm trying to remove the "Add any details to your request" container that is showing at the end of my catalog item container in the UI Builder. I've looked everywhere and could not find an answer. I think it is rela...
Hello, We're gearing up to start using Data Certification and as we do that I need to update the notifications for branding consistency. I've found that the trigger for multiple Data Certification notifications ('Certification Task Inserted" for exam...
What is the best practice for removing Affected CIs and Impacted Services that are no longer open/active? I'm attempting to archive affected cis and impacted services. I know I could create a flow, but I was curious about other options. Could someone...
Hi there,I'm trying to create a flow with the "Flow Designer", that automatically closes Incidents that are for a 6 days On Hold with reason "Awaiting Caller". I managed to setup up the following configuration (in order):1.) TRIGGER AT INCIDENT where...
User is able to create report. But when he opens existing report, there is only run button but no save button in new UI. In classic ui "save" is disabled. User said it was working before. Appreciate any pointers to what to check to get "save" button...
Hello all, I have admin, knowledge, knowledge manager and ITIL roles. Unfortunately I am not able to RETIRE published articles. I can retire and delete UNPUBLISHED articles. I have also tried to put an expiry date for tomorrow in the published arti...
Hello experts,We have encountered some case wherein after logging in, the welcome page was loaded as seen in the transaction logs. What I know is that this is not a very common occurrence for our instance. What could be the possible reason for this?R...
Good Day Community I am trying to configure Infobip as a Multi-factor authentication provider to deliver SMS OTP. I have the Infobip Provider Configuration on the Mult-factor Authentication Providers Table:I have edited the script include and inserte...
How to Change Work Note and Additional Comments Default Value?I understand that it is not strictly a default value, but I would like to know how to change the wording in the screenshot below."
Hi is it possible that an email notification is optional and it is always disabled by default in the Notification Preferences and can be enabled by the users if needed?
Hi everyone!I want to configure the URL for exact match. Currently, when I click on exact match, the page redirects to id=kb_article_view as shown in the image. However, I want it to redirect to id=kb_article.Thank you!
