MID Server - Knowledge Base Articles
Hi All, Sharing this knowledge base article for all about MID server. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960404 -Thanks,AshishKMishra
Forum Posts
How to call script include from client script with example
Hello Community, Hope you all are well! Here is the example of the onLoad client script and client callable script include, to check if the current user belongs to any of the IOT groups and display an appropriate info message in the Incident form. ...
Created a taxonomy and added it to the portal but its not showing in portal
I have created a new taxonomy and added it to the portal. But it is not reflecting in the portal .
Knowledge Search Results in HR form
What is tthe difference between my results and the other tab here. On want contexts it works?
Adding Assets to AD groups using Integration Hub
How to Adding Assets to AD groups using Integration Hub
How to enable Add to Cart in service portal?
Like we have "Add to cart" and "Order Now" button on Catalog Items, we are expecting this in Service Portal too. I see only the "Order Now" button in Service Portal. How to enable "Add to cart" to show right above "Order Now"?
How to display SLA on service portal to end user on My requests page
We want to show SLA to end user on portal side for his raised request/incident.I am attaching screenshot of portal where we want to show SLA details( marked in RED box). PFA sceenshot.
Resolved! Flow Designer - How do you add an "is empty" or null value conditional?
How do you add an "is empty" or null value IF condition? Logically, I am just trying to write a condition that says IF (Assigned To is not empty) THEN (etc). What's throwing me off is that the UI has options for "is", "is not", "contains", and "does ...
Can't find KM Subscription: Article publish notification
Hi Community,I want users to receive a notification when a knowledge article is created in a subscribed knowledge base. I have checked docs, I understand I need to have these plugins installedKnowledge Management Core plugin (com.glideapp.knowledge) ...
Any best practice for managing admin account?
Hi Are there any best practice for managing admin accounts in ServiceNow? Thanks
Does ServicenNow supports email encryption?
Are Servicenow case emails encrypted? If so, does this happen automatically or does the sender need to do anything to ensure encryption? If the HR agent emails a document containing PII or SPI from the case, will the attachment be automatically enc...
Resolved! Add item to service portal user dropdown menu ("Profile" / "Logout" ...)
Hello SNow community,i found this to add menu items in normal portals user dropdown menu:https://fruitionpartners.eu/blog/2017/03/15/add-new-menu-item-servicenows-header-profile-dropdown/ but this does not work for Service Portal. Any suggestions / i...
Please help me translate the options of the Reference Field via System Localization > Translated Names / Fields.
Hi everyone good day! Can someone please help me translate the options of the reference field? The data of the reference field comes from a newly created table. (Please check each screenshot below): As you can see in the portal, the field that I'm tr...
Resolved! Does anyone know how to stop Attachments showing in the Search on the Portal?
I have tried the following: Text Index Configuration - Knowledge[kb_knowledge] - Set the Attachment Index to false and Text Index Attachment Displayed to false. Text Indexes - kb_knowledge I Regenerated the Table Index ran cache.do Yet the attachment...
NotifyUtils refactoring references
Hi.In my Vancouver instance (glide-vancouver-07-06-2023__patch2-hotfix1-10-04-2023_10-06-2023_1235.zip), the workflow activities Send SMS and On-Call: Send Notification both instantiate NotifyUtils instead of NotifyUtil.The Utah release notes state:E...
