Hi all,Need a bit of advice....If we have a process doc of sorts as a Knowledge Article and we want to take some of the text from the body of the article and put it another article so that same text is updated on both by updating the original only, i...
I noticed some strange behaviour with a flow variable of type JSON, that contains an array but then becomes null when all items in the array have been removed. I was expecting it to simply remain an array with length of 0. To illustrate here is a sim...
I have not been able to wake my instance it is saying offline and I get Service Interruption: This instance is unavailable.Does anyone know if there is maintenance planned on our PDI's?
I have completed my servicenow fundamentals on demand course but it is showing only 99% completed, and i have opened a case multiple times but i am getting no help from servicenow, in the screenshot it is showing 19/19 modules completed
Hi, I have a table which stores alert type and its respective alert count. im looking for a trend report (line/spline/area) which shows created time in x axis and alert count in y axis. I can't find any option to show the trend on the count field. ...
I am currently working on a new flow where it simply updates the record in the following 2 fields: Assignment Group = xxxx (i know how to do this part) Watch List = multiple people (cant seem to get this part to work) My question is, how do you list...
Hello!I have created a task in my flow and I need to set the Due Date to be 7 days prior to a date that is already defined on my Trigger Record.Would I need to create a flow variable for this?I am just now learning scripting, so any help you can offe...
Good morning community.I've been asked a couple of times now, and searched the community as well for an answer for a way to tell if someone is utilizing a specific SN license/role. We do have SAM Pro, and I know I can look at last login time for some...
How can I add a link to another KB article which is relative, and will stay in the same portal. I need it relative to work between instances after migration or cloning. This area seems relatively weak compared to other CMS's where there is often a to...
Hi TeamAny idea if from now-mobile, from my favourite section, am unable to click any record producer items. But at same am able to click/opn other catalogs.. appreciate need any inputs on this please!
Hi all.So my OM recently asked within my team how many on average tasks are created for a new starter. For each starter, we have to create tasks on the specific RITM record manually and that's the reason why our OM wants to know how many are create o...
Hello,For the below report build on cmdb_ci table, with the conditions as shown in screenshot.conditions : install status = IN USErelated list condition = parent.install status = IN USEWe have observed that those CI who don't have any parent (shown b...
I'm trying to add Help Center content to all of the configurable workspaces in my instance. A sample URL of the CSM Configurable workspace would be: https://<instance-name>/now/cwf/agent/record/incident/97d648b087587610970531970cbb353z After followin...
I have written the below catalog client script, when the requested for field has changed the city, state, location has to be populated, but how to populate the current logged in user details for the same fields? OnChange Catalog client scriptfunction...
Hello, I have created onBefore Transform Script to update target fields in certain conditions for example : // If type is "A" & discovery is "B" --> Update only the target field discovery if (source.u_type == "A" && target.discovery == "B")...
