Imagine a scenario where you have a company that has their own internal users that they need to support with Incident Management and they also need to support external customers. They also have a unique situation where they are their own customer, so...
Hii AllI am trying to discover missing attributes such as assat tag,assigned to,location,company on windows server . but that attributes are not getting populate.how i can get values for those attributes through discovery.please suggest me
Hello, Is there a way to cancel a flow designer flow from a UI action? I have seen other posts about how to cancel a workflow using: new Workflow().deleteWorkflow(current); However, I'm not sure how to do this for a flow designer flow. Thank you! Mi...
On incident form, populate the assignment group automatically when category is selected.How to clearValue of assignment group field when category is None. using client script.function onChange(control, oldValue, newValue, isLoading, isTemplate) { if...
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (g_form.isNewRecord()) { var callercheck = g_form.getReference('caller_id', vipcallercheck); return; } } function vipcallercheck(callercheck) { if (callerchec...
Hi All, I have a requirement to set no-reply mail when someone sent mail directly to instance email address (xxxx.service-now.com) and rest mails will create incident.But the problem is for any comment added via email by the user will received by ins...
Is it possible to a new field on the form using client script?
Hello All,I have some observations in Ask For Approval Action over Flow Designer and want to get clarification if have you seen the same.UseCase = Want to auto-reject approval which is triggered by using the Due Date field in OOTB Action.Sample Catal...
When I look at the Group Members table, there are groups listed that no longer exist. Is there a way to clean this up? I don't want to go through them one-by-one to find them. I was trying to do a report but if I choose Group Member as the table, I c...
GlideSysAttachment().getBytes() is returning zero beacuse the size of attachment is more than 5 mb. I have tried to replace the getBytes() function with getContent() and getContentBase64 functions but it is returning as undefined.Is there any other w...
How to solve the above problem, using client script methods g_form and g_user only
Hello All, I have an interesting requirement where I need to allow users who do not have the ITIL role to close out catalog tasks, and they need to be able to do it from the Service Portal. I'm not sure what the best way to achieve this would be. Cur...
ITSM forum, I am seeking your opinion on the feasibility of creating new Variable Sets directly in our acceptance environment. Please note that we operate across four ServiceNow environments: Development, Test, Acceptance, and Production. In Acceptan...
Hello. There are some domain separation unsupported apps such as Contract, Expense Line(really???).But when I create new record on those table, sys_domain fileds are updated with user's current domain properly. Is that ok to use like this?or is there...
How do I change browser tab logo. It is confusing to differentiate between tab opend for dev instance vs tab opened for communities site. Thanks.
