How to set assignment group in an inbound email action.

[Hari1]

Hi,

I have assigned the group name to a variable. I need to set the variable gp value to the assignment group field. This is a inbound email action. I am getting empty when i try to set the assignment group.

var str = "Name : ABC<br/>Volume Owner: Group Name<br/><br/>";
var regex1= /(.*)Volume Owner(:| )(.*)/i;
var ci1=regex1.exec(str);
var store1 = ci1[3];
var regex2 = store1.split("<br/>");
var sp = storeGroup.split(":");
var gp = sp[1];
var grinc = new GlideRecord('incident');
grinc.assignment_group.setDisplayValue(gp);
grinc.insert();

[Prasun]

Hi,

Try to use Gliderecord in group table and return the sys_id of the group and then set the sys_id in the assignment_group field.

Assignment group is a reference field, setting the value with sys_id will give you proper result.

Regards
Prasun

P.S. Please mark this correct if helps

[Ankur Bawiskar]

Hi Hemanth,

please update code as below and it would give Group Name string from above

var str = "Name : ABC<br/>Volume Owner: Group Name<br/><br/>";
var regex1= /(.*)Volume Owner(:| )(.*)/i;
var ci1=regex1.exec(str);
var store1 = ci1[3];
var regex2 = store1.split("<br/>");
var sp = store1.split(":");

var trimvalue = sp.toString().trim();

var value = trimvalue.substring(0, trimvalue.indexOf("<br/>"))

var grinc = new GlideRecord('incident');
grinc.assignment_group.setDisplayValue(value);
grinc.insert();

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Hari1]

Hi Ankur,

With the above code that i posted i am getting the group name, But i am not able to set it using getDisplayValue. I even tried querying the sys_user_group table to get the sys_id but no luck.

Please find the below log of the code provided by you.

[Ankur Bawiskar · Accepted solution]

Hi Hemanth,

So you are able to get group name properly i.e. Data Center

I could see the value with comma i.e. , Data Center

Did you try to print variable value?

var value = trimvalue.substring(0, trimvalue.indexOf("<br/>"))

gs.info('Group is: ' + value);

I ran this in scripts background and able to get group name

var str = "Name : ABC<br/>Volume Owner: Group Name<br/><br/>";
var regex1= /(.*)Volume Owner(:| )(.*)/i;
var ci1=regex1.exec(str);
var store1 = ci1[3];
var regex2 = store1.split("<br/>");
var sp = store1.split(":");

var trimvalue = sp.toString().trim();

var value = trimvalue.substring(0, trimvalue.indexOf("<br/>"));

gs.info('Group is->' + value);

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur