Can we create additional searchers in the contextual search engine?
Is there a possibility of creating additional Searchers in 'cxs_searcher_config' other than the standard ones, like if I need a new contextual search for some custom tables..
Forum Posts
Resolved! Wrong timezone for GlideDateTime
I am trying to assign a "latest response date" in a workflow, so I can timeout the whole thing and end it if the customer doesn't respond in time. To do this, I am setting: var today = new GlideDate(); var cutoffTime = new GlideTime(); cutoffTime....
Resolved! How to link survey to the new ServicePortal survey view
We plan to link to the new Service Portal survey view for our existing surveys and we can't determine how to generate the instance_id on the URL to enable this.You can already see the Service Portal survey view thru instance.service-now.com/sp?id=my_...
How to configure the Sender Email Address in Flow Designer - Send mail
How to define the Sender Email address(from ) for any kind of outbound notification through flow designer. In the legacy notification, we have the option to define the FROM address, but in the flow designer (Send Email) , we do not have such option,...
Flow Designer Trigger Scheduling
Hi mates, The business requirement is: A flow needs to be scheduled every 6 months (Jan-15 and Jul-15) but using the Flow Designer triggers I can't schedule with that frequency. My approach I can use maybe the "Repeat" option every 180 days, but th...
Resolved! Use of $j in javascript
I was wondering what the $J means in this javascript excerpt? $j('title').html("${gs.getMessage('Create Article Translation')}"); $j('div.editable-html-field').find('div[id ^=kbblock][id $=kbblock]').each(function() $j('div.editable-html-field').fin...
Resolved! Variable Set: Hide 'Options' label
Have created a variable set for the catalogue item: Software. This includes variables with Checkboxes. When I add multiple choices which popsup when a variable checkbox is ticked, the variables below it move down under another 'options' label. Please...
Modify Attachments for ServiceNow portal
Hi Everyone, We have attachment widget on the knowledge article page as shown below. I do not want to show image attachments on that widget but still needs to display those images on knowledge article content page.I need to show only attachments othe...
Resolved! Fiscal Calendar - How to query to see what quarter I am in
Greetings Earthlings! We have activated the Fiscal Calendar plugin and now we want to use it. Input: Today's Date Output: The Quarter of the input Is there a "isInFiscal" function / library that we can leverage to pull this out? Here's the screensho...
SMTPSender: no recipients, email send ignored in Personal instance
Email sending & recieving is enabled with no issues according to System Diagnostics > Email Diagnostics. My email server is POP 3 (hotmail) and the user that I am trying to mail is gmail. Email sits in send-ready for a while then chages to send-ignor...
Has anyone implemented a way to add attachments to an assessment/survey in the Service Portal?
As the title says, we're looking for a way to add an attachment to an assessment/survey in the service portal. In particular, we've been asked to add them to Tests. Is it possible?
Resolved! Cookies management for the service portal
Hello dears, We would like to implement cookies management as part of GDPR regulations on our portal. I want to know if anyone has already done this development or if there is any existing OOTB functionality already ? You can see an exemple of what...
Resolved! How to set values of RITM State value based on Catalog task state value in a workflow
Hi My Workflow just creates as catalog task whenever a RITM is created. Now How to set values of RITM State value based on Catalog task state value in a workflow Like if Catalog task state is Closed Complete, RITM state should be closed Complete ...
Resolved! Flow Designer Action | input variable changes from array.object to string
Hello Guys, i just have a problem in flow designer. after the json parser action i want to use the array object in a script step. However the script runs into an error: invalid return type: com.snc.cobject.ComplexObject. It looks like that the ...
I want to connect Teams and ServiceNow using Visual agent.
I want to connect Teams and ServiceNow using Visual agent. But , below message is displayed. Now Virtual Agent Hello, I'd like to help but I'm not set up yet. You need an active ServiceNow account to get access to everything I can help with. Plea...
