How to set assignment group in an inbound email action.

[Hari1]

Hi,

I have assigned the group name to a variable. I need to set the variable gp value to the assignment group field. This is a inbound email action. I am getting empty when i try to set the assignment group.

var str = "Name : ABC<br/>Volume Owner: Group Name<br/><br/>";
var regex1= /(.*)Volume Owner(:| )(.*)/i;
var ci1=regex1.exec(str);
var store1 = ci1[3];
var regex2 = store1.split("<br/>");
var sp = storeGroup.split(":");
var gp = sp[1];
var grinc = new GlideRecord('incident');
grinc.assignment_group.setDisplayValue(gp);
grinc.insert();

[Hari1]

Hi Ankur,

It's working now. There was a space along with the assignment group. Now looks good. Thanks.

[Ankur Bawiskar]

Glad that it helped

Regards
Ankur

[Ashutosh Munot1]

HI,

Few things you should take a look at:

1) Put logs after var gp and check the value.

2) Reference qualifier on incident group field.

3) this groups type and roles.

Thanks,
Ashutosh

[Jaspal Singh]

Hi Hemanth,

Can you try something as below.

var str = "Name : ABC<br/>Volume Owner: Group Name<br/><br/>";
var regex1= /(.*)Volume Owner(:| )(.*)/i;
var ci1=regex1.exec(str);
var store1 = ci1[3];
var regex2 = store1.split("<br/>");
var sp = store1.split(":");

var trimvalue = sp.toString().trim();

var value = trimvalue.substring(0, trimvalue.indexOf("<br/>"))

var grinc = new GlideRecord('incident');
grinc.initialize();
grinc.assignment_group.setDisplayValue(value);
grinc.insert();