How to set subject of client email from Quick message

[kkadarsha]

Hi ,

i am looking for a way to set subject of client email based on the quick message i select or

set subject through quick message.

Please let me know the suggestions.

Regards,

Adarsha

[Kalaiarasan Pus]

1. <mail_script>  
2. email.setSubject('This is sample subject');
3. </mail_script>

[kkadarsha]

Hi Kalai,

Thanks for your response.

Mail scripts does not work on quick messages .So how are you planning to use mail scripts?

Regards,

Adarsha

[brendanwilson84]

the subject from the mail script is automatically set in quick messages too,

You could keep subject generic, example using the incident number and priority

[kkadarsha]

Hi Brendan,

Thanks for your response.

Are you telling i can call mail scripts from quick messages?

When i tried long back   mails scripts were not working in quick messages.

They used to appear as string(${mail_script:script name} with out pulling any value in quick message.

Regards,

Adarsha