We have loads of email release incident tickets come into us from shared mailboxes which then get logged under the Guest caller. A lot of these tickets are getting closed under Guest which from a reporting point of view is not good. Would anyone have...
Hello folks,I was not able to figure out the issue described in the title. What follows is the actions I took: I tried to update an existing record in Discovery Schedule table by using Import Sets. I first exported an Excel file of that table, then e...
Hello, I have used SN Utils in past companies with no issues, but all of their urls have been similar to: https://[company name].service-now.com The company I have recently joined has a completely different style url: https://enterprisenow.[company n...
Hi, I am making some UX Lists and I want to use the "Between" Condition and I am wondering if it will include things on the two dates I select, or if it starts after the first date and ends before the second date. For example, if I have:Will somethin...
I have completed a number of short courses today and earned badges, the first has been recorded in my profile and achievements but not the others. Why am I not seeing them?
I have huge number of updates in update set. I wanted to add the decision table in new update set, is there any way to capture the entire decision table to update set.Thanks in advance!
Hi, Looking for clarity around license usage, we have several non fulfiller users in the system, but they need to approve RITM's which would require approver_user role. Does this role consumes license ? there are mixed post around it on internet.
I am developing a catalog item "Create Access" which has 4 variables in form level "User Name" , "Email" , "Duration" , "Description". I am also created another form "Create Access - Child " with same 4 fields which will be generated as a child to "C...
Hello, I have a "Reject" UI Action that I need to display a pop-up for with a comment box. They need to write the reason for the rejection. After they click ok, the rejected comment populates a reason field on the form. How can I set this up. I am s...
Hi Community, I have issue like, I want the gap between variable tab under catalog variable section on change task form. As shown in below image 1. red arrows shows the defect image 2. green arrow shows the expected result 1. 2.if any have the solu...
Hi All,I have written a BR (before Insert/ Update ) on sys_attachment table to update image. But sometimes it is wprking sometimes not. var kb = new GlideRecord('kb_knowledge'); kb.addQuery('sys_id', current.table_sys_id); kb.query(); ...
Is it possible to use sub pages on a different home page? I'm trying to copy the announcements sub-page from the Service Operations Workspace and add it to my custom home page we have created.
Hello, I am requiring a custom solution allowing me to import multiple zip files containing a large amount of PDF and Word documents to example_table. As each file is imported, a new record on example_table is created for said file where it is added ...
I've written a client script which is copying one of the field value from parent record to child record. This script works fine at backend but fails in workspace or portal. This script copies field "u_audit_area" value from an engagement form to walk...