How to setup a notification for the Task Assigned To from a change on the Request?

[Luke Dibben1]

Hi all,

How would I set up the Service Catalog such that when a user adds a comment to Additional Comments (On the Request), an email notification is sent to the Assigned To (On the Task)?

Regards,

Luke

[Pradeep Sharma]

Hi Luke,

Here is the sample code for reference. Please add additional addQuery to filter the exact task.

var gr = new GlideRecord('sc_task');
gr.addQuery('request', current.sys_id);
//Here add one more query to filter the exact task
gr.query();
if(gr.next())
   {
   var assigned_to = gr.assigned_to;
   gs.eventQueue(eventname,current,param1,param2); //This is just syntax
}

Reference :

GlideRecord - ServiceNow Wiki

[Luke Dibben1]

Hi Pradeep,

What if we want the notification to go to the Assigned To: of ALL of the Requested Item's Tasks?

Regards,

Luke

[Pradeep Sharma]

In that case you the above query will work as it will query all the tasks.

Just add additional query to filter only active records.

gr.addQuery('active',true);

[Luke Dibben1]

Hi Pradeep,

Thanks so much for your help! I have tried as you said but the message does not send. I have added as a test, my own email address to the Notification 'Who will Recieve" and the Notification is triggered under the correct circumstances, it just wont send to the Task Assigned To:.

Below is how I have it setup:

Notification

Event

Business Rule

Any idea's?

Regards,

Luke

[Pradeep Sharma]

Can you make sure send to event creator is checked to true. Click on related link in email notification to check for this field under "who will receive" tab