Hi all, I need to create a condition in my flow that takes a date/time variable entered on a catalog item and waits 7 days from the date entered before moving on.Example - wait for 7 days or 168 hours from variable date/time enter on catalog item.An...
Currently, when using the Knowledge Base's 'Attach to Incident' functionality, the article is pasted into the article's Additional Comments field (which is customer visible). We would like to be able to use this, but there are risks involved with sha...
Good day, I have seen many articles and questions out in the various communities about archiving large tables but have not found a truly helpful reference, more than likely I may have not come across it yet. Like so many, we are archiving our Cert Au...
Hi, i have a question related to Anchor tags.I'm currently working on the integration between Servicenow and Docusign. The client told us that want that the employee should put the signature at the bottom of each page of the document.Now i would like...
Hello Everyone, I have been doing a bit of reading on this but cannot come up with a solid answer on how this can be done. I am looking to query a SQL server that exists outside of my service now instance, but lives on premise to my data center. What...
Hello!I have a problem. I want to layer statistics from incidents year over year on weekly basis. I have thus used Gregorian Calendar and trend the time series over Created per week. I have got stuck on a problem...on the blue line (last year) data s...
Hi, Looking to use quick action Transfer to queue to route to a different queue that has mandatory skills. The current issue is when a chat is accepted. If that queue has a mandatory skill condition to route to available agents. When accepting agent ...
I want to create approval record. I can find Self Service > My approvals, but I can't find new button. Should I create it System UI? In the case ,How to create?
Can anyone suggest why data that I am entering in my tab is not retaining after saving as shown in the video below attached.
Hi All, I get the following error when trying to validate a pipeline in my new PDI.: Could not connect to the environment. [Method failed: (/api/sn_pipeline/pipeline/validate_connection) with code: 401 - Invalid username/password combo] Not sure wher...
Check Env: PAD Ver. Washington I added new dashboard on Admin Home.But I can't change new dashboard and edit it. Please let me know if this is a bug or specification.
Hello everyone,I created a new table for project tasks U_project based on the task table.I'm trying to add a related list, in this case Emails but it is not available.For cases table it is available and I can add it, see screenshot: Does somebody kno...
Hello Everyone,I recently built a catalog item that does not require any human interaction. However, I am facing an issue where the request still shows as "Active" even though its state is set to "Closed."After running the script tracer, I found that...
Hi I have 3 group approvals (It's a workflow) after submitting the request am approving the 1st Group approval and 2nd group approval is triggering and then I cancelled the RITM using the button Cancel RITM after this whats happening is 2nd level gr...
Hi all, In a domain-separated instance, I need to make a knowledge base and its articles accessible for non-itil users. Would anyone know the best way to approach this while still respecting the domain separation structure? Thank you in advance!Regin...
