How to show major incidents in Service Portal for end users

[Raghu50]

Hi,

Is there a OOB functionality to show major incidents in Service portal since we have enabled major incident workbench in our  LONDON instance.

A list of current major incidents need to shown in Service portal and automatically updated if a major incident is promoted.

When the user clicks on an major incident, it should show the incident details and history of activities.

Please let me know.

Thanks,

Raghu

[Mark Skinner · Accepted solution]

HI Raghu

I would suggest rather than showing the incident you create an Outage. This is an OOTB feature that allows you to link to your incident and display information around that incident. You can then add the Outage widget to your Service Portal. See below.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/serv...

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[joemmendoza]

Hi Mark do you have any recommendations for Rome?

[Raghu50]

Thanks Mark ! That is answer i was looking for.

[Bridgette Weiri]

@Mark Skinner Hello Mark, Is this functionality different in Paris? If so, what do you recommend?