how to add extra submit button in catalog items
how to add submit button in the catalog item forms instead of shopping cart
Forum Posts
Resolved! Powershell script error with VMWare PowerCLI
We are getting the below error with orchestration running powershell scripts using VMware PowerCLI, believe the import module Initialize-PowerCLIEnvironment_Custom.ps1 maybe causing the issueScript (runs find from the command prompt)import-module...
Resolved! How to stop notifications for group manager .?
Hi All,I want to send notifications to group member's when there group is assigned to ticket, I don't want to send notifications group manager.He is not a member in group , But still he receives notifications. Just he is a manager for the group. Who ...
Resolved! What is the maximum limit of KB article source code?
Can anyone share the max limit of KB article source code -- by number of characters or by number of lines?If no limit, how do Service-Now handle long KB articles.The reason for this is that we are pushing data into Service-Now which will then generat...
Resolved! ACL not working with condition builder
Hi All,I am creating an ACL to restrict a user with a custom role to access and update Incident records.I have tried to create a Read ACL rule with the following configurations:However, if i tried to impersonate a user with a 'bu_itil' role, those 3 ...
Usage of underscores in Meta field
I haven't been able to figure out why someone would use underscores to tie keywords together into a single phrase. I assumed doing so would require an exact match in the search such as using double quotes in a Google search. We are using v3.There was...
Best widget to use to display a list of records from multiple tables
Use Case details: I want to present a list of a user's active tickets on the Service Portal. These 'tickets' are records in tables extended from the task table, but also will include records from a few custom applications that were not extend...
Domain Seperation: Scheduled jobs table & More?
Hello,I recently domain separated the Schedule jobs / Scheduled reports table in our dev instance and raised a question to ServiceNow HI regarding an error that I was presented which resolved itself.It would appear that there aren't any issues and th...
SLA Breached List View
Hi Is there a way in the Task List view i can show if the SLA has been breached
deleted records and fixing related ci and asset
I need to have assistance in fixing 26 records.I recently deleted some CI records and used the 'Deleted records plugin' to bring them back (undelete them).However I have some records that didn't get back to asset records.. 'relate'Can somebody tell m...
Assign to Me button not working properly
In our ServiceNow instance we have an 'Assign to me' button next to the Assigned to field where a user can click on that button and assign a ticket to themselves. Some of my users (they are definitely members of the particular group) have reported th...
Resolved! Add Hyperlinks to \$vtb.do; "Home" hyperlink back to Service Portal home page
Can the $vtb.do page be modified to add hyperlink so customers can easily get back to our service portal home page. For fulfillers who access via fulfiller view no big issues. I added a menu item within the "SP Config Menu" at the top within serv...
Resolved! How to port testing or traceroute
Hi,I want to run simple network commnads like "telnet xxx.xxx.xxx 443" or "traceroute xxx.xxx.xxx" from ServiceNow. We are configuring firewall ports but firewall admins cannot see the requests from ServiceNow. I want to run simple testing commands f...
Resolved! Modify Widget Body HTML template
Hi!I need to change(translate) the 'Estimated completion' title text but it is not possible to modify anything in the Body HTML template.Then I cloned the widget and was able to modify the text.But then in the Service Portal Page Designer I was not a...
Transform Map with multiple coalesce fields
Hi everyone,I am working on creating roughly 1500 CIs in the "Communications Devices" table, cmdb_ci_comm. I've run into an issue with the Transform, and I'd appreciate any advice you may be able to provide.My Transform Map looks like this:I need Ser...
