I know that there are several discussion and guides on the subject, but after several tries (and cries) I am simply not able to have any videos displayed in my knowledge articles.I have tried uploading a video to the library, embeddign the video (you...
In an effort to make our Change Request Default view more user friendly, the Change Process Manager wants the Related list tabs to be highlighted in some way (different font color or different background color or bold font) when they aren't empty. We...
Hi Guys, Have anyone done ServiceNow and Saviynt integration?. are there any OOB ways to do this integration?. Give some inputs on this. Thanks
I have a simple catalog item with a variable "Business Unit" ('business_unit' ; reference: business_unit) I also have a three-variable multi row variable set: Business Unit ('business_unit_mrvs') reference: business_unit)Application ('application_cho...
I am doing data load to custom table where I have given 1 condition if the 'user_name' already exists in 'User' table for those records a message should be updated in Note field that "user exists". It is updating but blank records getting created alo...
I create a survey few months back using new Survey designer and published. Now that when i am trying to update that survey under metric categories i am unable to see 'Details' field. But i can see 'Details' field if go through survey designer view, a...
We have a group who would like to create a VTB as a template, then copy that to create other VTBs when needed. Is that possible? If not, is that functionality planned for a future release?
I have an import file of about 50,000 Incident records. On the Incident record is a parent field that refers to another incident. I am reimporting these as CSM Cases and I need to update the parent field on the Case record to the new Case we created ...
Hi all,looking for ideas on how people have created clever ways to report on SLAs. Ideally I'm looking to have a report on a dashboard that shows a breakdown of tasks that are closest to breaching their SLA. This way a manager can quickly review th...
I see the function that allows me to list all the user criteria a specific user participates. What about the reverse? It would be nice to see when building out a user criteria what current users would participate within the criteria. Thanks.
How does a user with the itil role create a personal filter from an existing filter? Put another way, if a user filters a list of records, how does that user create a personal filter from that query? The documentation that I have found indicates to s...
Hi allHow can I add extra info onto a Private Task (PTSK) card in a Freeform Visual Task Board (VTB)?I expected similar functionality as on Guided VTBs, where I could specify a VTB view on the table.I've tried to resolve it with specifying a VTB view...
So, while composing a Quiz I need a user to select few answers that are correct - how do I achieve this? Lets say I have new question "My Question" of Multiple Selection type. and i have 3 answers: Answer A (correct)Answer B (correct)Answer C when ...
Hello,My name is Fabian Kunzke and i am currently working as a solution architect/developer. Within the last year i had the pleasure to work with a growing amount of smaller companies interested in the plattform. Each an every project varied in topic...
I have changed the getValue to get the number incident field and it returns the INC...32 number when I use it to my script include. So I think my setup is right. I am using this to check if the current incident has any child incidents on state change...
