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How to track attachment activity

Amit_H
Tera Contributor

Do we have way to track the attachment like who downloaded, who uploaded, who viewed it?

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @Amit_H ,

 

Yes you can, there is oob tracking available for this, you no need to do any configuration.

Go to event log table and look for name contains attachment.

RunjayPatel_0-1734362570602.png

 

attachment.read means who downloaded and viewed.

 

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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View solution in original post

In this series i have explained about ServiceNow Discovery right from scratch like how you can enable the discovery plugin, what are the discovery prerequisites, what all question you should ask for your client before start the discovery implementation, how you can configure discovery schedules ...
1 REPLY 1

Runjay Patel
Giga Sage

Hi @Amit_H ,

 

Yes you can, there is oob tracking available for this, you no need to do any configuration.

Go to event log table and look for name contains attachment.

RunjayPatel_0-1734362570602.png

 

attachment.read means who downloaded and viewed.

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

 

In this series i have explained about ServiceNow Discovery right from scratch like how you can enable the discovery plugin, what are the discovery prerequisites, what all question you should ask for your client before start the discovery implementation, how you can configure discovery schedules ...