How to track attachment activity

Amit_H
Tera Contributor

Do we have way to track the attachment like who downloaded, who uploaded, who viewed it?

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @Amit_H ,

 

Yes you can, there is oob tracking available for this, you no need to do any configuration.

Go to event log table and look for name contains attachment.

RunjayPatel_0-1734362570602.png

 

attachment.read means who downloaded and viewed.

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

 

View solution in original post

Part 2. In this video i have talked about overview on ServiceNow platform/tool. How you can opt for personal dev instance (PDI)? how to login in ServiceNow instance and navigation to OOB modules. For document please visit: https://servicenowwithrunjay.com/ Follow Facebook page for latest update on
1 REPLY 1

Runjay Patel
Giga Sage

Hi @Amit_H ,

 

Yes you can, there is oob tracking available for this, you no need to do any configuration.

Go to event log table and look for name contains attachment.

RunjayPatel_0-1734362570602.png

 

attachment.read means who downloaded and viewed.

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

 

Part 2. In this video i have talked about overview on ServiceNow platform/tool. How you can opt for personal dev instance (PDI)? how to login in ServiceNow instance and navigation to OOB modules. For document please visit: https://servicenowwithrunjay.com/ Follow Facebook page for latest update on