How to track attachment activity

Amit_H
Tera Contributor

Do we have way to track the attachment like who downloaded, who uploaded, who viewed it?

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @Amit_H ,

 

Yes you can, there is oob tracking available for this, you no need to do any configuration.

Go to event log table and look for name contains attachment.

RunjayPatel_0-1734362570602.png

 

attachment.read means who downloaded and viewed.

 

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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View solution in original post

1 REPLY 1

Runjay Patel
Giga Sage

Hi @Amit_H ,

 

Yes you can, there is oob tracking available for this, you no need to do any configuration.

Go to event log table and look for name contains attachment.

RunjayPatel_0-1734362570602.png

 

attachment.read means who downloaded and viewed.

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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