How to turn off SMS notification

[mohamudali]

We turned off SMS notification from notification preferences but the SMS message still keep sending to devices. The device toggle is grayed out but the notification is still coming.

[dravvyramlochun]

Hi Mohamud,

Are you logged in as system admin? How can you say that you turned it off ifs greyed? Are you checking directly from the user profile?

Regards,

Dravvy

[mohamudali]

Hi Dravvy,

Thanks for your prompt reply. Yes, I was checking from the profile impersonating 'Itil' user.

Thanks,

[dravvyramlochun]

Hi Mohamud,

Yes you should check it with system admin profile. ITIL normally are not allowed to make changes for these things.

Thanks,

Dravvy

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[ashwinkumar_pat · Accepted solution]

Have you tried making the device inactive?