Hi, I have added a field called "u_justification_for_priority" (label: Justification for priority) on incident form. I want it to be mandatory and visible only if someone downgrades the priority from P1 or P2. How do we achieve it?I have tried Ui p...
I am trying to get the variable value in client script, but it is not working.i tried with below codevar x = current.variables.manager.email;
Dear community, I am using e signature for the first time and have problems with the saved image after the signature. UseCase: Request Mgmt. -> Users should sign a defined PDF after receiving the hardware. I created req_item and via flow add a sc_tas...
Hello, I want to integrate ServiceNow to Jira Data center bi-directionnally. I've already done this for Jira Cloud, but I don't know how to achieve this with Jira Data Center. Below my questions : - Integration hubs works in case of Jira Data center ...
Why would a table have a Work Notes field if the work notes are stored in the Journal Entries table? Are work notes duplicated?Or is the Work Notes field an abstraction that works like a view into the table where they are actually stored and which al...
Since morning I am getting this error for my PDI. Anyone else facing this issue?
Hello, I need to create an inbound action that auto populates the watch list with cc'd user(s) for RITMs. How can I do this? If a cc'd user does not exist in the system, I do not want to create a new user Thanks!
Hi, From the table asmt_metric_result we copy via a business rule with conditions, the question and the value to a separate custom table.The table looks like belowQuestionValueScore1.1.1 Risk2 1.1.1 Likelihood2 1.2.1 Risk1 1.2.1 Likelihood3 What we ...
how to edit or customize the list actions or declarative actions in the ui builder.
How can we export to PowerPoint from ITSM?Can it be done today (in Washington)?Or can we tailor or customize from SPM construct?Or when is capability coming? Date? Is it on roadmap?Please share what you know - thanks! JJ
Product Models are necessary for multiple ServiceNow products; however, I am not finding that these products have sufficient educational material regarding model management. I feel model management should be a course all on its own. But I digress. Do...
Hi all! If anyone could assist: I'm trying to create a flow, on Flow Designer, that when creating a task and ask for approval, if rejected, to go back to the same task without closing or loop (which is currently the case) and ask for approval again....
We have a catalog item that allows a customer portal user to enter data and subsequentially create a Story (rm_story).How do we make Stories visible on the Customer Portal? Is there code to add to the 'My Tickets' widget to display stories and add co...
