How to turn off SMS notification

[mohamudali]

We turned off SMS notification from notification preferences but the SMS message still keep sending to devices. The device toggle is grayed out but the notification is still coming.

[mohamudali]

This should work. Thanks!

[ashwinkumar_pat]

If I've answered your question, please mark the response as correct not just helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

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[shivanipatel]

Mohamud,

We are glad you were able to take advantage of the ServiceNow Community to learn more and to get your questions answered. The Customer Experience Team is working hard to ensure that the Community experience is most optimal for our customers.

If you feel that your question was answered, we would greatly appreciate if you could mark the appropriate thread as "Correct Answer". This allows other customers to learn from your thread and improves the ServiceNow Community experience.

If you are viewing this from the Community inbox you will not see the correct answer button.   If so, please review How to Mark Answers Correct From Inbox View.

Thanks!