To avoid information overload and get the primary relevant information to our support techs, I'm wanting to create two different activity views on the Incident[Incident] form view. I'm trying to get work note and comment history on one section and the rest of the activity history on another section tab (see below).
The problem I'm running into is the ability to actually post those comments/notes is lost if I try utilizing the "Comments and Work Notes" object instead of the "Activities (filtered)", as apparently the "post" button doesn't show up without the "Activities (filtered)" object below them. You can see what I mean below:
So I've tried using the "Activities (filtered)" object on the two different sections I want information to show up, with the plan to setup default filters for each, but when adding the second of those two nothing shows up in the other section.
What other options do I have to display the ticket history separated out in two different sections?
I've attached below where I'm adding and removing the objects from the form so you understand where I'm making changes and getting these object names from.
