html characters displays in email notification comments

[Somujit1]

Hi Experts,

I need to trigger a email notification when a knowledge article is commented from the portal. 

I have created a notification on the kb_feedback table which displays the user filled in comments in the Comments field.

In the email body i have queried ${comments}.

The email displays the comments but with html tags. Is there a way i can just display the user filled inputs and not the html tags.

Notification Body is as below -

${user} has updated a comment on the article authored by you:

${comments}

Attached email preview for reference 

[Ahmmed Ali · Accepted solution]

Hello @Somujit1 

You can create new email script to print comments and then use that script in your notification.

Example: 

Mail script: 

Name: writeComments

script: 

var com = current.getValue("comments");

template.print(com);

Call script in notification: 

${mail_script:writeComments}

Thanks,

Ali

[Somujit1]

Thanks for your reply @Ahmmed Ali. It worked

[Riya Verma]

Hi @Somujit1 ,

Hope you are doing great.

you can modify your notification body in HTML preview to display only the user's input without the HTML tags:

${user} has updated a comment on the article authored by you:

${GlideStringUtil.stripHTML(${comments})}

[Somujit1]

Thanks for your reply @Riya Verma . I tried using the GlideStringUtil with both stripHTML  as you mentioned and escapeHTML, but it didnt seem to display the comments