I am not able to relate problem when i am creating Standard change from problem hamburger menu

Arun33
Tera Expert

Hi,

I am using new related list to relate change to problem and problem to change with M2M relationship.

I have created M2M record :-

find_real_file.png

Change form problem related list:- 

find_real_file.png 

https://dev107487.service-now.com/u_m2m_problems_change_requests_list.do?sysparm_query=u_change_request%3De207c4f5872599945c7664290cbb3583%5E&sysparm_view=

now i am getting u_change_request

Problem form change related list :- 

find_real_file.png

https://dev107487.service-now.com/u_m2m_problems_change_requests_list.do?sysparm_query=u_problem%3D2ce15921872955945c7664290cbb35c2%5E&sysparm_view=

now i am getting u_problem

Note :- 

Now the issue is when i am try to create Standard change form problem ( hamburger menu ) i am not able to relate problem on change request problem related list.

I did some changes on OOB Create Standard change UI Action but it's not working.

find_real_file.png

can any one help me on this, how I can fix this issue.

 

Thanks,

5 REPLIES 5

Arun33
Tera Expert
Hi, I am using M2M relationship to relate problem to change and change to problem. I have created M2M record to relate problem to change and change to problem that's why u_change_request is coming. But now I want when we are trying to create standard change request from problem it not relating problem to change request.