I deleted RITM of service catalog along with their SCTASKS. I tried to restore them from the restore option and got a few back but the Variables are not currently showing up. Please let me know how to restore them.
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‎07-14-2017 06:31 AM
Hi Guys,
I deleted RITM of service catalog along with their SCTASKS. I tried to restore them from the restore option and got a few back but the Variables are not currently showing up. Please let me know how to restore them. Please help me with this urgently as this is an audit issue.
Thanks,
Utkarsha Saxena
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‎07-14-2017 06:34 AM
Did you look under System Definition> Deleted Records?
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‎07-14-2017 06:52 AM
Hi Chuck,
Yes I went under that module and got the audit of the deleted records but when restored, we are not able to restore the variables. How do we restore the variables please let me know. Thanks
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‎07-14-2017 07:02 AM
Variables are stored in a table sc_item_option. Have you found any records in the list of Deleted records with that table name?
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‎07-16-2017 09:33 PM
Hi Chuck,
I looked into that table, but not all variables that I wanted to restore were there. Let me know the best way to do it.
Thanks,
Utkarsha Saxena
