I am trying to find out what permissions the account needs to run the service on the mid server.We are currently using a service account to run the service but want to move away from this.Does the account need to be local system or a local admin or a...
HI, I have a requirement to find the logged in user system hostname. For example the user logged into ServiceNow Instance with his personal system or organization system we want to find the host name of the device from which the user logged into Serv...
Does anyone know how to automate the rotation of API Key used for credentials?
I am trying to create a report on an Incident record producer that displays the variable record data. It is a very simple list report with a single variable called Building. I can get the label to display in column, but the data is hidden. Here...
Hello Everyone, I have query on link unfurling flow. Flow got an error during execution: Flow Designer: Operation(Link Unfurling .a1a21ed6c3c3201032480d1eb540ddd2.1d6256d6c3c3201032480d1eb540dd22) failed with error: com.snc.process_flow.exception.OpE...
Hi All, @Ankur Bawiskar We upgraded to Rome recently since then OOB Flow Action "List Convert to Array" is throwing error. Please help. Thanks!
I want to create a static icon on all the forms header in platform pages of ServiceNow just like we can see the Attachment icon(paper clip) on all the tickets. And whenever user will click on the icon it should redirect us to a another page (Basical...
Hi, I have created a custom field on sys_user_group table. I want only sysadmins should be able to edit that field. I know that we can do it with ACL. But I'm not sure if this can be done with UI policy or client scripts. Suggest me which is the be...
Urgent ! Hi, I need to change the dictionary names of about 300 fields in different custom tables (also the field types). Since we cannot change the dictionary names and it is also not recommended, I wanted to look for options on how can we rename th...
Hi, I have a business rule under the APM application scope. Which role should I give for a user to access the business rule and edit it Thank you, Gowtham
Hi I have changed the view for instancename.service-now.com/sys_user.do?sysparm_view=sys_popup,sp to remove some fields. I had assumed that changing this would only change the popup for Service Portal view, however no matter what view I have selecte...
Few issues, Post discovering IP Ranges, 60% coming back with valid classification and 40% stuck "Active, couldn't classify" for the devices like as an IP Switch/Router/Server/Printer 1. When taking one of the riverbed appliance and working through t...
I'm trying to convert my Workflows to Flow Designer and I want to use Sub Flows for repeatable actions. In most of our Service Catalog workflows, we require departmental approval before we fulfill the request. Since the approval is based on who requ...
when working in tickets we usually use the ... icon to send emails from the ticket, so the email is added in the ticket notes.Users are asking why when sending an email form within a ticket the updated field doesn't get updated with the same date/tim...
Following the doc (https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/notification/concept/c_InboundEmailActions.html) we have added a new Inbound Action that I thought would apply to all incoming emails from an accepted ...
