To see and troubleshoot potential actors on a given record you can review ACLs, client scripts, business rules, and any flows/workflows that could be influencing the record's behavior. The ServiceNow documentation provides instructions on how to vie...
When I navigate to System Properties>AI Search, I receive a message 'requested resource not found'. Is there something that needs installed in order for the system properties to display?
Hello, I have activated the glide.ui16.emailStreamResponseActions system property to enable the email reply, reply all, and forward buttons to the activity stream. I am wondering if it is possible to move these buttons around in the box, for example,...
Hi There,i've modified the workflow recently which closing workflow by itself. But old requested items still in execution stage.Is there a way to set workflow from executing to complete manually the old requested item which are in complete state.
how do i make it so service now does not send out this weird format of a email? Text is really hard to read and instead of having spaces etc like the original email had its just all bunched together. Please help.
Hi all, I have seen the question asked a while ago but never answered. So I thought let's give it a go again. I would like to hide the agent chat button (bottom right) on the Service Portal based on certain user aspects, like their location. Within...
Hello Community, I have noticed a strange behavior with the link of Agent Workspace if you add the link next to the History.While there is only one workspace available the link cannot be clicked by left mouse click. It doesnt do anything when clicked...
Hello Everyone, I want to Hide the Add Row modal popup window which appears after pressing the add button in MRVS. I want that after pressing add button on MRVS it should directly add the row in MRVS without opening another window to fill the fields....
We're hoping to add and remove mandatory fields in a derived CMDB class without changing the parent. This is meant specifically for classes where Discovery doesn't work (ie, Data Centre racks, Power circuits).What's the best way to accomplish this?
Hello Community, We are in talks with the ServiceNow rep and he has given us two options to select an Orchestration License. Can anyone help me understanding the difference between two and pros and cons of each. Platform OrchestrationSecurity Orches...
Hi Experts, Submit button is not functioning when we use MRVS, any idea how to overcome this issue. In legacy submit functionality is working fine, but we observed issue at portal end. In console we found this "(g_form) [NOACTION] Could not find UI A...
Hi When I activated Service Portal Analytics plugin (com.glide.service-portal.analytics) the Dashboard Color is green like (Ex1) but now when I saw recently the dashboard color of the Dashboard changed(ex2) is there any way to change color or...
Hi, Is there a keyboard shortcut to enter a TAB character in a string field, such as a record's description field?
I would like to know the procedure to change my email address for my webassessor account. Actually I have two accounts currently: One with my firm email – This has my CAD Madrid exam certificate attached to it. Other on my personal email – This has ...
I have created a flow designer with trigger condition as inbound email and I am looking up records in a custom table. I have added a few conditions for it. If multiple records are found matching the conditions, I want to return a particular record. I...
