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ACL issues on dashboards

Hi creating a dashboard from the managed docs data - have a mix of document revision and document tiles. We add a group to the group permissions tab on the managed docs to determine who can view and edit the document and their revisions. When creatin...

Sophie15 by Tera Contributor
  • 1245 Views
  • 1 replies
  • 3 helpfuls

Virtual Agent Dynamic Greeting Messages.

Hi EveryOne,Is it possibility to achive Dynamic greeting messages in Virtual Chat bot..? Example : If i Open First time in a day it should say "Hi  Apple" with information(this is the Queue or any open request or tickets). And Again If i opened/login...

vams1 by Tera Contributor
  • 1499 Views
  • 3 replies
  • 0 helpfuls

Resolved! Cannot open links in Teams

We're working on our Virtual Agent Teams integration and have run into an issue where search results links from the VA don't work in the Teams client. You can click the link and a Teams modal/pop-up is displayed, but it never loads anything. For exam...

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chuckn by Kilo Guru
  • 1753 Views
  • 2 replies
  • 1 helpfuls